Statewide Water Information Management (SWIM)

Each year Service Providers (SPs) must collate and supply significant volumes of data on water and sewerage services to numerous State and Commonwealth agencies. The Statewide Water Information Management (SWIM) project was created in 2006 to simplify reporting of up to 900+ indicators reported by some Queensland SPs. Today, thanks to the SWIM system, swimlocal and data translation tools require the reporting of only around 200 indicators in total which are then passed on to State and Commonwealth agencies in specified formats.

SWIM has been developed in stages. The SWIMonline pilot with small and medium councils for the 2007-8 reporting year received a strong response and in the 2008-9 year more than 80% of providers used SWIM to accomplish their water and sewerage reporting requirements. Today, generally all Service Providers report using SWIM and the quality assurance of data is greater than ever before in Queensland.

The success of SWIM is critical to consistent and transparent reporting for the Queensland water industry which is being assessed by its ability to provide data in an accurate and timely manner. SWIM has evolved from a reporting process to a tool with a clear focus on business planning, giving SPs comparative and benchmarking data as well as responding to ongoing and ad hoc data requests from a variety of organisations (such as Government agencies, researchers and consultants).

The data collection period runs per financial year from 1 July to 30 June.  Other deadlines include BoM data on 31 August each year and NPR, ABS and Queensland Government data on 1 October.

Data can still be submitted if you missed the deadline and errors can be corrected at any time – please contact swim@qldwater.com.au if you need assistance.

Water and sewerage data was originally uploaded to SWIM via webforms and Excel spreadsheets accessed via the internet (SWIM member’s Portal). However, now all data is imported via either database software called swimlocal which is installed directly on SPs computers and/or the Annual Data Web Portal. All qldwater members have access to a free (limited) version of the swimlocal software (to enter their regulatory required annual water and sewerage data and some metadata) and the swimlocal Admin Tool for managing additional metadata.

Tell us your needs!

All members are encouraged to direct any other data requests that could more appropriately be managed via SWIM to qldwater for assessment within the SWIM framework. For example, in 2010 a request from the Australian Bureau of Statistics (ABS) to all SPs in Queensland sought paper-based reporting on over 100 indicators, many of which were already stored in SWIM. With the permission of Queensland SPs, qldwater negotiated with ABS and reduced the 24-page report into five indicators on top of data already collected, realigned the due date with other SWIM requirements, and then sent the data automatically to ABS through SWIM. This mandatory reporting requirement was intercepted only after members forwarded the data request to qldwater.

Documents Related to SWIM

SWIM Indicator Definitions 2019-20 - Release Date 10-Jul-2020: -

SWIM Indicator Definitions 2019-20 XLS - Release Date 10-Jul-2020: -

State Benchmarking Report 2018-19 - Release Date 14-Dec-2019: - This is the ninth annual Urban Potable Water and Sewerage Benchmarking Report for Queensland. Produced by qldwater, it contains a suite of indicators and benchmarking data for all 72 of Queensland’s urban water/sewerage utilities. The data is presented in figures that provide comparative information to enable each service provider to compare its performance against that of similar sized service providers.

Greenhouse Gas Calculator 2019 - Release Date 02-Sep-2019: - Greenhouse Gas Calculator 2019

State Benchmarking Report 2017-18 - Release Date 04-Mar-2019: - The eighth annual Queensland Urban Potable Water and Sewerage Benchmarking Report contains a suite of indicators and benchmarking data for 70 of Queensland’s 71 urban water/sewerage utilities. The report provides comparative information to enable each Service Provider to compare its performance against that of similar sized Service Providers.

NPR Guidance Memo 2018 - Release Date 17-Jul-2018: -

SWIM Technical guidelines for estimation of GHG emissions - Release Date 26-Jul-2018: -

National Performance Reporting Framework Indicators Definitions Handbook 2018 - Release Date 17-Jul-2018: - National urban water utility performance framework: Indicators and definitions handbook 2018.

NPR Indicators and Definitions Release Notes 2018 - Release Date 17-Jul-2018: -

SWIM Indicator Definitions 2018 - Release Date 17-Jul-2018: -

SWIM Indicator Definitions 2018 Excel - Release Date 17-Jul-2018: -

SWIM Indicator Definitions All Years - Release Date 17-Jul-2018: -

SWIM Summary Indicator Changes from Last Year - Release Date 17-Jul-2018: -

SWIMLocal Annual Data Tool User Manual 2018 - Release Date 17-Jul-2018: -

SWIM NGER Wastewater Greenhouse Gas calculator - Release Date 26-Jul-2018: -

State Benchmarking Report 2016-17 - Release Date 27-Mar-2018: - The seventh annual Queensland Urban Potable Water and Sewerage Benchmarking Report produced by qldwater contains a suite of indicators and benchmarking data for 71 of Queensland’s urban water/sewerage utilities. The data is presented in figures which provide comparative information to enable each Service Provider to compare its performance against that of similar sized Service Providers.

BoM Category 7 Handbook 2017 - Release Date 30-Jun-2017: - BoM Category 7 Handbook 2017

SWIM Indicator Definitions 2016-17 - Release Date 05-Sep-2017: - SWIM Indicator Definitions for 2016-17

State Benchmarking Report 2015-2016 - Release Date 24-Feb-2017: - The sixth annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater contains a suite of indicators and benchmarking data for 71 of Queensland’s urban water/sewerage utilities.

SWIM KPI Definitions Guide November 2016 - Release Date 01-Nov-2016: - Key performance indicators for annual performance reporting for Queensland urban water service providers - definitions guide November 2016.

Fact or Furphey Factsheet Oct 2016 - Release Date 12-Oct-2016: - Fact or Furphey - Making sense of water and sewerage services. An overview of KPI data captured by DEWS and offers explanations about possible data inconsistencies.

NPR Guidance Memo 2015-16 - Release Date 01-Aug-2016: -

NPR indicators and definitions handbook 2016 - Release Date 01-Aug-2016: -

SWIM Data Retrieval Tool User Manual - Release Date 01-Aug-2016: -

SWIM Indicator Definitions 2015-16 - Release Date 01-Aug-2016: -

SWIM Indicator Definitions 2015-16 Excel - Release Date 01-Aug-2016: -

SWIM Metadata Help File 2016 - Release Date 01-Aug-2016: -

SWIM QG KPI definitions - Release Date 01-Aug-2016: -

SWIMLocal Annual Data Tool User Manual - Release Date 01-Aug-2016: -

SWIM Ecoli calculation tool - Release Date 10-Mar-2016: -

SWIM Metadata Help File - Release Date 10-Mar-2016: - SWIM Metadata is information used to assist in the interpretation of data, including location information for a monitoring site and information about the methods used to generate the data. This document outlines the metadata used in the SWIM system.

State Benchmarking Report 2014-2015 - Release Date 08-Mar-2016: - The 5th annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater contains a suite of indicators and benchmarking data for 58 of Queensland's Service Providers. The report provide comparative information to benchmark performance amongst similar sized service providers.

Gympie Tender Cooloola Coast SCADA Upgrade - Release Date 18-Feb-2016: - The Cooloola Coast SCADA Upgrade project is to implement a robust and reliable SCADA system to operate and monitor the watr and sewerage assets in the Cooloola Coast Region including the upgrade of telemetry assets at the WTPs, Water Distribution Sites, WWTPs and Pump Stations. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request.

Gold Coast Tender Laboratory Information management Systems - Release Date 31-Dec-2015: - Tender to provide SaaS hosted solution to manage and track lab information by enabling storing, monitoring and reporting of water quality testing data. qldwater has archived other project documents (which are listed in the Specifications document) and they are available on request.

Fact or Furphey KPI - Release Date 29-Sep-2015: - This fact sheet or the information it contains may be useful for communicating further with customers concerned with the new KPI reporting system being introduced by The Department of Energy and Water Supply (DEWS). Results will be publicly available, giving communities an overview of the general state of their water and sewerage infrastructure and services. The easy to understand Q&A format offers possible explanations for questions arising from data.

Fact or Furphey KPI Word Version - Release Date 29-Sep-2015: - The Fact or Furphey fact sheet is available in Word version in the member-only section of the site for members who want to adapt it and brand the information themselves.

ARCHIVE DEWS-Comparative-Reporting - Release Date 21-Jul-2015: - As part of the Performance Reporting framework, the Department of Energy and Water Supply will prepare an annual comparative report based on data submitted by service providers in their annual performance report. It will compare the performance of water and sewerage providers across Queensland allowing customers to see how their service provider performs relative to similar providers and to allow benchmarking of similar service providers.

ARCHIVE DEWS-Factsheet-Performance-Reporting - Release Date 21-Jul-2015: - Department of Energy and Water Supply fact sheet on annual performance reporting. The comparative report aims to allow customers to see how their service provider performs relative to similar providers and to allow benchmarking of similar service providers.

ARCHIVE DEWS-Introduction-to-performance-outcome-framework - Release Date 21-Jul-2015: -

2013-2014 Benchmarking Report - Release Date 27-Mar-2015: - The 4th annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater provide comparative information to benchmark performance against similar sized serviced providers.

SWIM Annual List of Indicators 2015 - Release Date 06-Mar-2015: -

NPR indicators and definitions handbook - Release Date 30-Jul-2014: - This Handbook provides detailed definitions for all indicators included in the National Performance Report to ensure consistency in reporting across jurisdictions.

2012-2013 Benchmarking Report - Release Date 24-Jun-2014: - Queensland’s Urban Potable Water and Sewerage Benchmarking Report 2012/13 This is the third annual Urban Potable Water and Sewerage Benchmarking Report to be produced by qldwater for Queensland.

NPR Auditing Requirements - Release Date 13-Mar-2014: - These audit requirements are designed to guide water utilities, jurisdictional audit coordinators and external auditors (NPR participants) in the conduct of audits of NPR performance data. Auditing is intended to provide enhanced confidence in the accuracy, completeness and reliability of reported information.

eFlash #209 - 4 September 2013 - Release Date 05-Sep-2013: - 1. Amendments to the Regulatory Framework - Draft KPI Comments Due. | 2. LGAQ Submission on Infrastructure Charges. |

eFlash #207 - 20 August 2013 - Release Date 20-Aug-2013: - 1. SWIM 2012 /13 Annual Water and Sewerage Data Due Dates. | 2. Changes to Building Over Infrastructure Legislation. | 3. AWA North Queensland Regional Conference - Townsville 29 & 30 August . |

eFlash #206 - 7 August 2013 - Release Date 07-Aug-2013: - 1. Orica Australia Best of the Best Queensland Water Taste Test - CQ Regional Winner. | 2. SWIM Annual Data Reporting for 2012-13 Now Open. |

eFlash #201 - 7 June 2013 - Release Date 07-Jun-2013: - 1. Origin Goes Pear Shaped. | 2. 2013 Operator Award Winners Announced. | 3. WQ Water Conference and Best of the Best Water Taste Test - Longreach 27 June. | 4. BoM Water Standards Meetings. | 5. SWIM Update. | 6. WSAA Regional Forum - Townsville 11 July 2013. |

eFlash #196 - 28 March 2013 - Release Date 28-Mar-2013: - 1. Water Demand Management Factsheets. | 2. qldwater on tap Campaign. | 3. Public Release of Queensland's Urban Potable Water & Sewerage Benchmarking Report 2011/12. | 4. Photographs for Tenth Anniversary Publication. |

2011-2012 Benchmarking Report - Release Date 26-Mar-2013: -

eFlash #181 - 16 October 2012 - Release Date 16-Oct-2012: - 1. Queensland's Urban Potable Water and Sewerage Benchmarking Report - Trial 2010/11. |

Queensland’s Urban Potable Water and Sewerage Benchmarking Report – Trial 2010/11 - Release Date 15-Oct-2012: - Queensland’s inaugural Urban Potable Water and Sewerage Benchmarking Report – Trial using 2010/11 data

eFlash #178 - 18 September 2012 - Release Date 18-Sep-2012: - 1. Positive State Government Response to Industry Requests about New Code for Building Over Public Water Infrastructure. | 2. Annual Water and Sewerage Data Due from ALL Queensland Water Service Providers in early October. |

SWIM Users Manual - Release Date 09-Jul-2012: - SWIM User's Manual 2012

SWIM Indicator Definitions - Release Date 30-Jun-2012: - Definitions and related information for SWIM indicators.

eFlash #170 - 28 June 2012 - Release Date 28-Jun-2012: - 1. SWIM and SWIMLocal Training . |

eFlash #168 - 25 June 2012 - Release Date 22-Jun-2012: - 1. 2011-12 NPR Reporting Handbook and Auditing Requirements. | 2. Technical Reference Group Discussion Topics - from 8 June Meeting. |

eFlash #166 - 8 June 2012 - Release Date 08-Jun-2012: - 1. Amendment of the Water Information Requirements in the Water Regulations 2008. | 2. Annual Water Data Reporting via SWIM for 2011-12. | 3. SWIMLocal Data Management Software Release. |

ARCHIVE Emerald Training Slides Section 1 - Release Date 13-Apr-2012: - Water legislation and SWIM training workshop focused on the risks involved in provision of water and sewage services and the legislation and controls in place to mitigate those risks. Section 1 - Introduction and Water Quality Legislation

Annotated List of Regulatory Reporting Requirements Updated March 2012 - Release Date 31-Mar-2011: - Annotated list of reporting requirements for Queensland Service Providers. This list was updated in March 2012 and supersedes all previous copies.

e Flash # 144 - 11 November 2011 - Release Date 11-Nov-2011: - 1 SWIM News. | 2. Property Service Policy. |

e Flash #143 - 3 November 2011 - Release Date 03-Nov-2011: - 1. New Edition of Drinking Water Guidelines. | 2. ABS Water Account Collection 2010-11. | 3. Recent posts www.qldwater.com.au Member's Forums. |

e Flash #141 - 25 October 2011 - Release Date 25-Oct-2011: - 1. ABS Water Supply and Sewerage Services Survey 2010/11. | 2. Property Service is Licenced Work?|

e Flash #140 - 20 October 2011 - Release Date 20-Oct-2011: - 1. Final Version of Productivity Commission Inquiry into National Urban Water Sector. | 2. Australian Bureau of Statistics Water and Sewerage Survey. |

e Flash # 138 - 10 October 2011 - Release Date 10-Oct-2011: - 1. SWIM Users Information

Greenhouse Gas Calculator 2011 - Release Date 01-Nov-2018: -

e Flash # 136 - 29 September 2011 - Release Date 29-Sep-2011: - 1. Important Information for SWIM Users. | 2. Information from the DERM Greentape Reduction Program. | 3. International Acclaim for SEQ Water Grid's Advanced Water Treatment Plant. | 4. Queensland Police Service Media Reporting Summary. |

Position Description - SWIM Project Officer Position - Release Date 14-Sep-2011: - qldwater are advertising for the SWIM Project Officer Position. Full details on attached position description with expressions of interest due by Tuesday 18 October 2011.

e Flash #130 - 9 August 2011 - Release Date 09-Aug-2011: - 1. Final Council Decisions for Allconnex Water. | 2. SWIM Annual Data Submission. | 3. IPWEAQ Powers & Responsibilities of the Local Government - Water. | 4. AWA Contaminants of Concern in Water Conference - Call for Papers. |

e Flash #126 - 28 June 2011 - Release Date 28-Jun-2011: - 1. Free SWIM Workshops. | 2. Quality Control Practices Document and Excel Templates. | 3. Quality Control Reports. |

e Flash #125 - 22 June 2011 - Release Date 22-Jun-2011: - 1. qldwater Website Difficulties. | 2. Support for Queensland Water Skills Partnership. | 3. SWIM Training Workshops. | 4. SWIM Comparitive Reports and Water Industry Benchmarking. |

e Flash #122 - 8 June 2011 - Release Date 08-Jun-2011: - 1. SWIM Training Sessions. | 2. Dial Before You Dig Incident Reporting Tool (DIRT) Presentation. |

SWIM Data quality control practices - Release Date 09-May-2011: - Data Quality Control Practices for Implementation in the Queensland Water Industry describes a set of practices that has been identified by qldwater in consultation with SPs. This document aims to provide guidelines describing the use of those quality control practices, in a form that users may immediately adopt to improve local Quality Control Practices. This information is being provided in the form of a document that is ready to be incorporated in to SP operational procedures to make it easie

SWIM Greenhouse Gas Calculator - Release Date 17-Mar-2011: - NSW Greenhouse gas calculator 2011

e Flash #105 - 20 January 2011 - Release Date 20-Jan-2011: - 1. Flooding. | 2. Staff Movements. | 3. IPWEAQ State Conference. | 4. Postponement of BoM Reporting Workshop. |

e Flash #99 - 8 December 2010 - Release Date 08-Dec-2010: - 1. Australian Bureau of Statistics Request for 2009-10 Water Data - reminder. |

e Flash #98 - 19 November 2010 - Release Date 19-Nov-2010: - 1. Australian Bureau of Statistics Request for Water Data. |

e Flash #93 - 4 October 2010 - Release Date 04-Oct-2010: - 1. Release of Drinking Water Quality Management Plan Guidelines for Large Water Service Providers. | 2. SWIM Water Data Due for ALL Queensland Service Providers by 8 October. |. 3. Productivity Commission Inquiry into Australia's Urban Water Sector. |

e Flash #89 - 24 August 2010 - Release Date 24-Aug-2010: - 1. Changes to Water Reporting Requirements. | 2. Reminder About Comments on National Water Skills Business Plan. | 3. 2009/10 SWIM Reporting Year. |

e Flash #86 - 7 June 2010 - Release Date 07-Jun-2010: - 1. Urban Demand Management Guidelines. | 2. Water Industry Operators' Awards. | 3. WIOA Workshop, Rockhampton 23,24 June 2010. | 4. SWIM Queensland WSP 09-10 Annual Data Reporting - coming soon. | 5. Water Conference Stanthorpe. |

SWIM Indicator Handbook - Release Date 12-Oct-2009: - SWIM has been designed to streamline reporting of five major reports. This document summarises the number of indicators required to satisfy complete reporting for each of the five reports, and demonstrates the benefits of streamlined reporting through SWIM.

ARCHIVE Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland.

BoM Category 7 Handbook 2020 - Release Date 01-Jul-2020: -

BoM Category 7 Handbook 2017 - Release Date 30-Jun-2017: - BoM Category 7 Handbook 2017

2013-2014 Benchmarking Report - Release Date 27-Mar-2015: - The 4th annual Urban Potable Water and Sewerage Benchmarking Report produced by qldwater provide comparative information to benchmark performance against similar sized serviced providers.

eFlash #207 - 20 August 2013 - Release Date 20-Aug-2013: - 1. SWIM 2012 /13 Annual Water and Sewerage Data Due Dates. | 2. Changes to Building Over Infrastructure Legislation. | 3. AWA North Queensland Regional Conference - Townsville 29 & 30 August . |

eFlash #206 - 7 August 2013 - Release Date 07-Aug-2013: - 1. Orica Australia Best of the Best Queensland Water Taste Test - CQ Regional Winner. | 2. SWIM Annual Data Reporting for 2012-13 Now Open. |

eFlash #201 - 7 June 2013 - Release Date 07-Jun-2013: - 1. Origin Goes Pear Shaped. | 2. 2013 Operator Award Winners Announced. | 3. WQ Water Conference and Best of the Best Water Taste Test - Longreach 27 June. | 4. BoM Water Standards Meetings. | 5. SWIM Update. | 6. WSAA Regional Forum - Townsville 11 July 2013. |

eFlash #178 - 18 September 2012 - Release Date 18-Sep-2012: - 1. Positive State Government Response to Industry Requests about New Code for Building Over Public Water Infrastructure. | 2. Annual Water and Sewerage Data Due from ALL Queensland Water Service Providers in early October. |

SWIM Users Manual - Release Date 09-Jul-2012: - SWIM User's Manual 2012

eFlash #168 - 25 June 2012 - Release Date 22-Jun-2012: - 1. 2011-12 NPR Reporting Handbook and Auditing Requirements. | 2. Technical Reference Group Discussion Topics - from 8 June Meeting. |

eFlash #166 - 8 June 2012 - Release Date 08-Jun-2012: - 1. Amendment of the Water Information Requirements in the Water Regulations 2008. | 2. Annual Water Data Reporting via SWIM for 2011-12. | 3. SWIMLocal Data Management Software Release. |

e Flash #143 - 3 November 2011 - Release Date 03-Nov-2011: - 1. New Edition of Drinking Water Guidelines. | 2. ABS Water Account Collection 2010-11. | 3. Recent posts www.qldwater.com.au Member's Forums. |

e Flash #141 - 25 October 2011 - Release Date 25-Oct-2011: - 1. ABS Water Supply and Sewerage Services Survey 2010/11. | 2. Property Service is Licenced Work?|

e Flash # 136 - 29 September 2011 - Release Date 29-Sep-2011: - 1. Important Information for SWIM Users. | 2. Information from the DERM Greentape Reduction Program. | 3. International Acclaim for SEQ Water Grid's Advanced Water Treatment Plant. | 4. Queensland Police Service Media Reporting Summary. |

SWIM Indicator Handbook - Release Date 12-Oct-2009: - SWIM has been designed to streamline reporting of five major reports. This document summarises the number of indicators required to satisfy complete reporting for each of the five reports, and demonstrates the benefits of streamlined reporting through SWIM.

ARCHIVE Major Urban Indicator Summary for BoM - Release Date 20-Dec-2007: - qldwater prepared a list of Bureau of Meteorology indicators that will be required of a specified list of Service Providers in Queensland.

SWIM Indicator Definitions 2019-20 - Release Date 10-Jul-2020: -

SWIM Indicator Definitions 2019-20 XLS - Release Date 10-Jul-2020: -