Resource Library - Whole of Business

Other resources

Unitywater Working Around Switchboards Guide - Release Date 10-Apr-2025: - Unitywater sample document: Pr10973 Working Around Switchboards Guide.

Unitywater Working Around Switchboards Guide - Release Date 15-Mar-2024: - Unitywater guide for working around switchboards to avoid Arc Flash - a detailed risk assessment is required to deviate from this guide.

Cyber Security Training for the Water Sector - Release Date 24-Nov-2021: - Expression of interest for Cyber Security training for the water industry

Water-Sector-Strengthening-Australia-Cyber-security-2021-submission - Release Date 30-Aug-2021: -

WSAA Operating Cost Benchmarking Definitions Manual - Release Date 29-May-2020: - WSAA Operating Cost Benchmarking Definitions Manual. This Manual represents the corner stone of the benchmarking method and has been developed with broad input from WSAA’s members. The success of benchmarking depends on the application of a rigorous and disciplined framework that optimises data comparability across study participants. Hence the importance of this Manual. It contains detailed descriptions of activities and business functions that make up the water industry value chain. The descriptions are intended to be readily understandable and able to be consistently applied by utilities across Australia and New Zealand to prepare benchmark data.

WSAA Operating Cost Benchmarking Guideline - Release Date 29-May-2020: - WSAA Operating Cost Benchmarking Guideline 2018.This Guideline is designed to assist participating utilities in understanding and following the key steps and processes that make up the Operating Cost Benchmarking Study. Within this document you can find an overview of the tools being used in the project and case studies from past participants. We have also included some examples of how and where to allocate certain costs based on common queries received through the project development phase.

CTM Water Alliance D&C Code - Release Date 04-Feb-2020: - Cairns Townsville Mackay Water Alliance Design and Construction Code - Addenda to SEQ Water Supply and Sewerage Design and Construction Code. The purpose of this document is to align the requirements of the CTM Water Alliance with that of the SEQ industry as far as practical. Where differences arise between the requirements of the CTM Water Alliance and that of the SEQ Code, these are highlighted in this succinct document. This approach provides a “single point of reference” for any variation fr

WIOA WaterWorks Special Feature on Telcos - Release Date 13-Dec-2019: - An extract from WIOA Waterworks special feature on telcos and water assets. It provides a great summary of the regulatory environment, risks every service provider which hosts telecommunications equipment on its infrastructure need to consider, and the process for Low Impact Facilities including how to object.

Protecting Drinking Water Quality from Extreme Weather Events - Release Date 19-Dec-2018: - Water Research Australia publication to provide high-level guidance on the steps that can be taken by drinking water managers to improve the resilience of their systems to extreme weather events.

Point Source Water Quality Offsets Guideline 2018 - Release Date 15-Jul-2018: - Department of Environment and Science Consultation Draft of the Environmental Protection Act 1994 - Point Source Water Quality Offsets Guideline 2018.

Point Source Water Quality Offsets Policy 2018 - Consultation Draft - Release Date 15-Jul-2018: - Department of Environment and Science consultation draft for the Environmental Protection Act 1994 - Point Source Water Quality Offsets Policy 2018

Current and future drivers for water and sewerage services - Release Date 22-May-2017: - Community expectations about water security and quality, pricing, levels of service, customer interactions and workplace health and safety are driving rapid regulatory change. qldwater has developed this series of information sheets to help address this change. We thank Alan Kleinschmidt as well as our TRG for their input and in particular David Brooker.

NPR Auditing Requirements - Release Date 13-Mar-2014: - These audit requirements are designed to guide water utilities, jurisdictional audit coordinators and external auditors (NPR participants) in the conduct of audits of NPR performance data. Auditing is intended to provide enhanced confidence in the accuracy, completeness and reliability of reported information.

DERM TMP Guidance Document 01 Development Guide - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 10 Service Standards Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 11 Service Standards Implementation Guide - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 22 Ten Year Financial Model Basic - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 23 Ten Year Financial Model Basic User Manual - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 24 Ten Year Financial Model Advanced - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 25 Ten Year Financial Model Advanced User Manual - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 300 Asset Management Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Document 301 AM Water Demand Management - Release Date 01-Jan-2008: - Archived and for information only: Queensland Government Guidelines for implementing Total Management Planning - Water Demand Management Implementation Guide

DERM TMP Guidance Document Financial Management Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 00 Concept - Release Date 01-Jan-2008: - DERM Total Management Plan Guidance Documents

DERM TMP Guidance Documents 302 AM Water Loss Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 303 AM Infrastructure Plan - Release Date 21-Jul-2015: -

DERM TMP Guidance Documents 304 AM Asset Procurement - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 305 AM Evaluation & Renewal - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 306 AM Operations Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 307 AM Maintenance Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 308 AM Sewer I-I Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 309 AM Water Source Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 310 AM Energy Management - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 330 Asset Management Glossary - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 40 Environmental Sustainability Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 41 Environmental Sustainability Implementation Guide - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 50 Risk Management Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 51 Risk Management Implementation Guide - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 60 Performance Management Overview - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 61 Performance Management Implementation Guide - Release Date 01-Jan-2008: -

DERM TMP Guidance Documents 62 Performance Management Information Management - Release Date 01-Jan-2008: -

Member sample documents

Help us populate this page by sending your sample documents to dgralton@qldwater.com.au. Please specify any conditions of use:

A. No restrictions on distribution (will be stored on protected area of web site, however if there is a request to share with a non-member we can do so)

B. Can be available to qldwater members (protected area of web site)

C. Other conditions which might allow it to be used more openly i.e. certain parts de-identified, costs removed etc.

Unitywater Specification for Power Systems Analysis and Arc Flash Studies - Release Date 10-Apr-2025: - Unitywater Sample document: Specification for Power Systems Analysis and Arc Flash Studies including  report template for standard 2 pump site, report template for single phase site (note that an arc flash assessment is not required on single phase, however we do it to ensure we have records of it and we also label it appropriately), change management procedure and site data collection template.

Unitywater Working Around Switchboards Guide - Release Date 10-Apr-2025: - Unitywater sample document: Pr10973 Working Around Switchboards Guide.

Unitywater Working Around Switchboards Guide - Release Date 15-Mar-2024: - Unitywater guide for working around switchboards to avoid Arc Flash - a detailed risk assessment is required to deviate from this guide.

Skills Toolbox MRC Fatigue Issue Risk Assessment - Release Date 10-May-2023: - Sample document shared by Mackay Regional Council: A direct observation checklist and discussion guide designed to identify the level of risk due to fatigue to be completed by the Supervisor when a worker has been identified as exhibiting signs of fatigue.

Skills Toolbox MRC SOP for Management of Fatigue - Release Date 10-May-2023: - Sample document provided by Mackay Regional Council: Standard Operating Procedure for the Management of Fatigue.

Skills Toolbox TSC Fatigue Management Protocol - Release Date 10-May-2023: - Sample document provided by Tweed Shire Council: Fatigue Management Protocol providing guidance on how to identify, manage and control fatigue to ensure health and safety risks are avoided.

Skills Toolbox TSC SOP Out of Hours Work Water - Release Date 10-May-2023: - Sample document provided by Tweed Shire Council: Standard Operating Procedure to provide a uniform standard guide for performing out of hours work in the Water and Wastewater Unit.

Skills Toolbox NBRC Councillor Induction - Release Date 27-Apr-2023: -

Skills Toolbox NSW Councillor Induction - Release Date 27-Apr-2023: - Making water your business - Councillor induction local water utility template

contact-risk-assessment-business-settings-nsw-example - Release Date 15-Dec-2021: -

City of Gold Coast Debt Policy - Release Date 08-Jun-2021: - City of Gold Coast sample document of non-payment policies.

Cairns Pandemic Management Plan - Release Date 02-Jun-2020: - Sample document available to qldwater members only. Cairns Regional Council Water and Waste Operations Specific COVID-19 Pandemic Management Plan

QWRAP DASB CAD Drawings - Release Date 16-Jul-2020: - QWRAP Downs and Surat Basin (DASB) Region sewage pumping station standard drawings including Sof Start CAD files SPS SS and Direct Online Start Station drawings for various pump sizes.

Fraser Coast Pandemic Management Plan - Release Date 23-Mar-2020: - Fraser Coast Regional Council Pandemic Management Plan completed just prior to the outbreak of COVID-19 and kindly shared with our members.

CTM Water Alliance KPI Comparison - Release Date 10-Feb-2020: - Cairns Townsville Mackay Water Alliance comparison of KPIs

CTM Water Alliance D&C Code - Release Date 04-Feb-2020: - Cairns Townsville Mackay Water Alliance Design and Construction Code - Addenda to SEQ Water Supply and Sewerage Design and Construction Code. The purpose of this document is to align the requirements of the CTM Water Alliance with that of the SEQ industry as far as practical. Where differences arise between the requirements of the CTM Water Alliance and that of the SEQ Code, these are highlighted in this succinct document. This approach provides a “single point of reference” for any variation fr

Burdekin PD Assistant Treatment Plant Operator - Release Date 29-Oct-2019: - Burdekin Shire Council sample document: Position Description - Assistant Treatment Plant Operator

Burdekin PD Waste Water Treatment Plant Operator - Release Date 29-Oct-2019: - Burdekin Shire Council sample document: Position Description - Waste Water Treatment Plant Operator

Burdekin PD Water Treatment Operator - Release Date 29-Oct-2019: - Burdekin Shire Council sample document: Position Description - Water Treatment Operator

Cook Shire PD Treatment Plant Operator - Release Date 23-Oct-2019: - Cook Shire Council sample document: Position Description - Water and Wastewater Treatment Plant Operator.

Douglas Shire PD Assistant Team Leader Wastewater - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Assistant Team Leader / Plant Operator, Wastewater.

Douglas Shire PD Assistant Team Leader Water Quality - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Assistant Team Leader / Treatment Plant Operator, Water Quality.

Douglas Shire PD Team Leader Wastewater - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Team Leader Wastewater

Douglas Shire PD Team Leader Water Quality - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Team Leader Water Quality

Douglas Shire PD Team Leader Water Reticulation - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Team Leader Water Reticulation

Douglas Shire PD Trainee Assistant Treatment Plant Operator Water Quality - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Trainee Assistant Treatment Plant Operator, Water Quality.

Douglas Shire PD Trainee Plant Operator Wastewater Treatment - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description - Trainee Plant Operator, Wastewater Treatment.

Douglas Shire PD Wastewater Treatment Plant Operator - Release Date 16-Oct-2019: - Douglas Shire Council Sample Document: Position Description for Waterwater Treatment Plant Operator including Assistant Operator, Operator and Senior Operator roles.

Mackay PD Team Leader Waste Water Treatment - Release Date 16-Oct-2019: - Mackay Regional Council Sample Document: Position Description - Team Leader Waste Water Treatment.

Mackay PD Team Leader Water Treatment - Release Date 16-Oct-2019: - Mackay Regional Council Sample Document: Position Description - Team Leader Water Treatment.

Mackay PD Water Treatment Plant Operator - Release Date 16-Oct-2019: - Mackay Regional Council Sample Document: Position Description - Water Treatment Plant Operator

QUU System Integrator - Release Date 05-Dec-2017: - Queensland Urban Utilities sample document: Infrastructure Delivery - Control Systems Projects. System Integrator - Contractor Evaluation

Bundaberg Detection of Critical Control Point Procedure - Release Date 16-Aug-2016: - Bundaberg sample document - detection of an critical control point / quality control point above limit procedure.

Bundaberg Determining Critical Control Point or Quality Control Point - Release Date 16-Aug-2016: - Bundaberg sample document - determination of Critical Control Point or Quality Control Point

Bundaberg Internal Quality Auditing Procedure - Release Date 16-Aug-2016: - Bundaberg sample document - Internal Quality Auditing Procedure.

Bundaberg Public Health Risk Matrix - Release Date 16-Aug-2016: - Bundaberg sample document - Public Health Risk Matrix

Bundaberg Recycled Water Management Plan Annual Review - Release Date 16-Aug-2016: - Bundaberg sample document - Recycled water management plan - annual review procedure.

Bundaberg Recycled Water Scheme Ecoli Control Trigger - Release Date 16-Aug-2016: - Bundaberg sample document - E.coli control trigger levels for Thabeban WWTP Recycled Water Scheme.

Bundaberg Sample Recycled Water Third Party Agreement - Release Date 16-Aug-2016: - Bundaberg sample document - Recycled water third party agreement.

Bundaberg Thabeban Recycled Water Management Plan - Release Date 16-Aug-2016: - Bundaberg sample document - Thabeban WWTP Recycled Water Management Plan.

Bundaberg Thabeban Recycled Water Scheme Incident and Emergency Response Procedure - Release Date 16-Aug-2016: - Bundaberg sample document - Incident and emergency response procedure for a recycled water scheme.

Bundaberg Thabeban Recycled Water Scheme Public Health Risk Assessment - Release Date 16-Aug-2016: - Bundaberg sample document - Thabeban Recycled Water Scheme - Public Health Risk Assessment

Bundaberg Trade Waste Policy - Release Date 16-Aug-2016: - Bundaberg sample document - Trade Waste Management Plan

Gold Coast Recycled Water Agreement Template - Release Date 16-Aug-2016: - Gold Coast sample document - Recycled water agreement template.

Gold Coast Survey Mech Elec SCADA Resources - Release Date 16-Aug-2016: - Gold Coast sample document - survey of mechanical / electrical and SCADA resources.

Townsville Recycled Water Use Agreement Template - Release Date 16-Aug-2016: - Townsville sample document - Recycled water use agreement Template 2013.

Fact Sheet Electrical Work - Release Date 14-Mar-2014: - Queensland Urban Water Skills Partnership fact sheet on work that needs to be carried out by a licensed electrician.

Joint Media Statement - industry SEQ Code - Release Date 08-Jul-2013: - The five South East Queensland (SEQ) water service providers —Gold Coast City Council, Logan City Council, Queensland Urban Utilities, Redland Water and Unitywater — worked together to develop the new SEQ Water Supply and Sewerage Design and Construction Code (SEQ Code) which became effective on 1 July 2013.

Barcaldine RC SAMP 2009 - Release Date 10-Nov-2011: - Strategic Asset Management Plan for Barcaldine Regional Council (2009).

Drought Management Plan (Eacham Shire) - Release Date 03-Oct-2007: - Example Service Provider Drought Management Plan provided by Eacham Shire Council.| Free member download. | Third party document that has been superseded. |

Presentations

We have collated interesting presentations from our events over the years. We thank our presenters for allowing us to share their knowledge.

SWIM SA Training - Release Date 16-May-2025: - SWIM SA training delivered in Adelaide in May 2025

Essentials Webinar Arch Flash Risk Presentation - Release Date 10-Apr-2025: - In 2017, Unitywater experienced an arc flash incident—fortunately, no one was injured. This event highlighted the need for a structured approach to managing arc flash risk. In response, Unitywater assessed and categorised the arc flash risk across all its switchboards, developed operational procedures, and implemented targeted training for staff at all levels. In this session, Tim Stewart, Electrical Engineer at Unitywater, shares key learnings from Unitywater’s approach, including:  

• How to assess and define arc flash risk  
• Developing procedures to keep staff safe  
• Tailoring training for different roles across the organisation  

This webinar is essential for anyone involved in electrical safety, operations, or asset management in the water sector. Don't miss this opportunity to learn from Unitywater’s experience in managing a critical safety risk.

Unitywater Working Around Switchboards Guide - Release Date 10-Apr-2025: - Unitywater sample document: Pr10973 Working Around Switchboards Guide.

WSF25 Presentation Amanda Hancock - Release Date 01-Apr-2025: - Amanda Hancock, Regional Strategic Infrastructure Coordinator for the Far North Queensland Regional Organisation of Councils (FNQROC) provided an update on the Far North Queensland Water Alliance (FNQWA) Water Capability Plan. The plan provides a framework of solutions for Processes, People (skills and knowledge), Integration, Systems and Data. The FNQWA held a strategic gap analysis workshop with operators and identified service delivery capability gaps. Through regional collaboration they identified 11 regional water capability initiatives and identified delivery partners to develop actions and timelines. Initiatives include standardised SOPs and design specifications, driving change in government funding and building a strong water workforce.

WSF25 Presentation Andrew Smith - Release Date 01-Apr-2025: - Andrew Smith from Area 9 Lyceum talked about AI powered learning for the water sector and the findings from a Proof of Concept (POC) delivered in partnership initially with WSAA, and now a new POC with qldwater. The initial POC involved 100+ learners using metacognition to move learners from unconscious incompetence to conscious competence in a working from heights course. The course tracks learner engagement on a journey to competency, not completion. 

WSF25 Presentation David Wiskar - Release Date 01-Apr-2025: - David Wiskar provided an excellent overview of the history of funding, with changes in 2009 leading to the current system of Grant Olympics where water service providers need to compete for funding to deliver essential services. This has led to critical asset failures and high debt for regional and remote water service providers. 

WSF25 Presentation Joshua Smith - Release Date 01-Apr-2025: - The journey for new positions to manage the additional water source included a business case for additional operators was eventually granted after a subsequent business case escalated risk to CWSS1. Council advertised on Careers in Water, LinkedIn, Seek, on Council’s website and at WIOA industry events, but to date only one of the new Operator positions have been filled. The Position Description allowed for growth personally and industry wide, formal and informal training opportunities and being on site for commissioning. Josh highlighted the importance of the Water Industry Worker program in providing training opportunities, increasing collaborative networks, site visits and technology exposure and capacity and capability uplifts.

WSF25 Presentation Kenan Hibberd Dionne Nowak Unitywater - Release Date 01-Apr-2025: -

Kenan Hibberd, Executive General Manager People & Corporate Services and Dionne Nowak, Learning and Development Manager at Unitywater presented “Beyond AI: Exploring technologies to improve training at Unitywater”.The Unitywater team undertook a review of their services to see where AI could increase productivity, looking at the scope and complexity of legal, governance and HR. They used the Water Industry Worker learning pathways and worked on delivering information to people in simple, sufficient ways. The review found that 48 learning activities needed to be delivered over 16 days within the first 6 months to be job ready. By using Verification of Competency, they could divide groups into a continuum of no experience, some experience and those who were already highly skilled who only required gap training. On day 1, a new starter will talk through their experience and Unitywater will develop a training plan for that individual. Unitywater estimates that this system saved them $113,955 in training costs to date.

WSF25 Presentation Michael Malakellis - Release Date 01-Apr-2025: - The Water Skills Partnership (WSP) hosted its eighth annual Water Skills Forum (WSF) at Parliament House, Brisbane on Thursday, 27 March. The keynote address by Michael Malakellis, Principal Director at KPMG, provided a macro view of sectoral trends. 

WSF25 Presentation Rick Fox - Release Date 01-Apr-2025: - Rick Fox, Co-founder of Fr@nk Capability Leaders, provided an excellent case study of Workplace Health and Safety training at Banana Shire Council. Rick and his team ran a Large Language Model (LLM) to assess comprehension of the WH&S Procedures and found that procedures needed to meet Grade 9 reading levels. They then simplified procedures for real-world use, mapping usability procedures to different users by including navigation markers and breaking procedures into no more than 8 steps with no more than 13 words per step. 

WSF25 Presentation Sarah Henry - Release Date 01-Apr-2025: - Sarah Henry provided an update on qldwater training courses including the new Teal Card for water quality testing and the Grey Card for working with Asbestos Cement pipes.

WSF25 Presentation Steve Clark KPMG - Release Date 01-Apr-2025: -

Steve Clark, Partner at KPMG Consulting, presented “Connecting the talent pipe: Understanding and addressing critical talent priorities”. Steve identified two types of people at the workplace – engineers and HR – and they approach tasks in different ways according to the strategies they are trained to work in. Integrating these approaches and finding synergies are crucial. Steve also highlighted the importance of trust, especially when the Employee Value Proposition (EVP) doesn’t match the reality of the organisation. A compelling EVP must be aspirational, distinctive and true. Focusing on purpose driven work through branding, career development, reward and recognition, leadership, nature of work and the organisational culture. Then, taking these learnings to the worksite through a deep analysis of the workforce and deliver short, accessible e-Learning. AI can provide a consequence-free environment to test responses and feedback.

Essentials Webinar Wellbeing - Release Date 27-Nov-2024: - The urban water sector is facing challenges around increasing workload pressures, extreme weather events and and organisational restructures, placing pressure on water sector workers. Belinda's presentation provides practical tools and tips to improve your wellbeing, build personal resilience and avoid burnout.

QTO Review of pricing and subsidy framework - Release Date 29-Nov-2024: - Queensland Training Ombudsman presentation at the Water Skills Partnership meeting held on 18 November 2024 about the review of the pricing and subsidy setting framework.

Area 9 Assessment of Training Competency Tool - Release Date 29-Nov-2024: -

Andrew Smith, CEO of Scientia Australia, presented a proof of concept for AI-driven adaptive learning to test a learner’s competence at the Water Skills Partnership meeting on 18 November 2024.

Essentials Webinar WSR Perspective on DWQMPs - Release Date 22-Oct-2024: - Matt Ruygrok, Senior Regulatory Officer in Water Supply Regulation, Department of Regional Development, Manufacturing and Water presents the Water Supply Regulation perspective on the process for amending Drinking Water Quality Management Plans including common issues and omissions in light of the new Guidelines, and WSR authorised officers and associated powers under the Act.

2024 Skills Forum Presentation Adrian Blinman - Release Date 23-Apr-2024: - Adrian Blinman, Business Growth Manager at TRILITY, will introduce the session and speak to their support of the sector including the NWP materials project.

2024 Skills Forum Presentation Amanda Hancock and Ben Steel - Release Date 23-Apr-2024: - Amanda Hancock, Regional Strategic Infrastructure Coordinator for the FNQ Regional Organisation of Councils (FNQROC) and Ben Steel, Practice Leader Strategic Advisory (Water) at Stantec will provide an overview of the capability plan for the region.

2024 Skills Forum Presentation Amber Robinson and Tarnya Lowe - Release Date 23-Apr-2024: - Amber Robinson, Manager Water Utilities and Tarnya Lowe, Manager People & Safety at Central Highlands Regional Council will disclose how a closer working relationship developed into an innovative workforce attraction campaign.

2024 Skills Forum Presentation Cara Beal - Release Date 23-Apr-2024: - Dr Cara Beal, Director Cities Research Institute and lecturer at Griffith University will present on the iKnow weKnow project to create a Transformative Community Water and Energy Toolbox for Indigenous Councils.

2024 Skills Forum Presentation David Wiskar - Release Date 23-Apr-2024: - David Wiskar, Director QWRAP, will introduce a new portal on the Statewide Water Information Management system to capture workforce skills information, including an update on the first pilot in the Wide Bay Burnett Water Alliance (WBBUWA) region.

2024 Skills Forum Presentation Des Gralton and Jess Dean - Release Date 23-Apr-2024: - Des Gralton and Jess Dean from qldwater will introduce a range of new training courses and micro credentials on the watertraining website.

2024 Skills Forum Presentation Elle Ackland and Chris Hancock - Release Date 23-Apr-2024: - Elle Ackland, Manager Workforce and Industrial Relations at LGAQ and Chris Hancock, Director at CJ Consulting HR Solutions, will introduce an HR/IR toolkit including template position descriptions aligned to classification levels in the Queensland Local Government Industry (Stream B) Award.

2024 Skills Forum Presentation George Wall - Release Date 23-Apr-2024: - George Wall, National Manager Water Sector Industry Engagement, will provide an update on the new BSA Jobs and Skills Council.

2024 Skills Forum Presentation Kate Hamilton - Release Date 23-Apr-2024: - Kate Hamilton, Manager People Experience at Seqwater, will provide another perspective on an EVP for water industry workers.

2024 Skills Forum Presentation Kathryn Turner - Release Date 23-Apr-2024: - Kathryn Turner, Resource Recovery Program Lead, Environmental and Industrial at Urban Utilities, will speak to how the organisation deals with the challenging labour market.

2024 Skills Forum Presentation Kenan Kibberd - Release Date 23-Apr-2024: - Kenan Hibberd, Executive Manager - People, Culture and Safety will present on the learnings and insights from the attraction, development and retention of Operator teams.

2024 Skills Forum Presentation Lee Anne Willis - Release Date 23-Apr-2024: - Lee-Anne Willis, WIW Coordinator based at Mackay Regional Council, will provide an update on the WIW Project and upcoming opportunities.

2024 Skills Forum Presentation Peter Gee and Carlie Sargent - Release Date 23-Apr-2024: - Peter Gee, Manager Performance Improvement at Water Services Association of Australia (WSAA) and Carlie Sargent, Member Engagement Manager - Queensland at the Australian Water Association (AWA) will present an overview of deliverables and how your organisation can leverage the opportunity.

Essentials Webinar NPR Changes - Release Date 21-Mar-2024: -

In this presentation David steps through the upcoming changes to NPR Reporting using the Statewide Water Information Management (SWIM) system. The changes will impact the annual reporting requirements for water service providers, including those with less than 10,000 connections who will need to start reporting to the NPR from 2025 with data collected from 1 July 2024. The take home messages were:

• There are not too many changes, so don't stress!
• Make sure you know what data you will need to start collecting from 1 July.
• Involve other sections from your organisation including finance, customer service etc.
• Keep an eye out for updates and training opportunities promoted through qldwater eFlashes and on the Zoho platform.

Essentials Webinar BOM Climate Outlook - Release Date 19-Oct-2023: - Presentation by Matthew Coulton, General Manager Agriculture and Water at the Bureau of Meteorology, as part of a webinar series on Harmful Algal Blooms.

Workplace Exposure Standards for H2S and other chemicals - Release Date 14-Sep-2023: - In August 2021, as part of the review of the Workplace Exposure Standards for 700 chemicals, Safe Work Australia proposed new lower limits for hydrogen sulphide and chlorine. These new limits have the potential to result in significant costs for water businesses. There has been a call from the urban water sector for a regulatory impact assessment (RIA) to be undertaken ahead of any change to the limits due to the concern from the industry around the cost to water businesses to implement new practices, and the proposed timeline for compliance with those limits. An RIA, if undertaken, is the responsibility of state WHS ministers: in Queensland this falls under the purview of Minister for Industrial Relations, Grace Grace. qldwater organised an information session with Brad Geinitz from Workplace Health and Safety Queensland on what compliance to WES standards looks like, and what information can be gathered by water utilities right now to understand their existing risk. This information will be very important if an RIA is undertaken in Queensland.

2023 Annual Forum Presentation David Scheltinga - Release Date 11-Sep-2023: - Dr David Schetinga's presentation at the 2023 Annual Forum on the history of the Statewide Water Information Management (SWIM) system and it's offspring, swimlocal, and how the powerful tools built into the platform is now used by all Queensland water service providers for reporting and benchmarking purposes.

2023 Annual Forum Presentation Brett Schimming - Release Date 11-Sep-2023: -

Brett Schimming, incoming CEO Build Skills Australia,  provided an overview of the VET reform process and the establishment of new Jobs Skills Councils to provide workforce planning, training product development, implementation, promotion and industry stewardship to deliver the occupations of the future.

2023 Annual Forum Presentation Climate Change David Wiskar - Release Date 13-Sep-2023: - The impacts of climate change on the water industry is becoming increasingly significant and are likely to become a defining challenge for the provision of water services across the world over the next decade. At the qldwater 2023 annual forum in Toowoomba; David Wiskar, Program Director QWRAP unpacked the climate change risks and opportunities for the Australian water industry. 

2023 Annual Forum Presentation David Wiskar - Release Date 11-Sep-2023: - David Wiskar provided an update on the QWRAP program and the Queensland Government's ongoing commitment to the program.

2023 Annual Forum Presentation Georgina Davis - Release Date 13-Sep-2023: - 2023 qldwater Annual Forum wrap up by CEO Dr Georgina Davis, reflecting on issues and risks discussed an others that should be on the radar for Queensland water service providers.

2023 Annual Forum Presentation Jaek Passier - Release Date 11-Sep-2023: - Jaek's presentation provided some background to the utilisation of Council's assets to generate electricity from gaining QTC advice to the EOI process under the Australian Government Underwriting New Generation Investments Program.

2023 Annual Forum Presentation Neil Holmes - Release Date 11-Sep-2023: - Neil reflected on the history of the award winning Water Skills Partnership program and provided an update on recent skills and training initiatives.

2023 Annual Forum Presentation Scott Mason - Release Date 11-Sep-2023: - Scott Mason, Coordinator for the Central Queensland QWRAP region, provided a vision for water reform through the CQ ROC region, planning to "build the plane while flying it".

2023 Annual Forum Presentation Steph Hogan - Release Date 11-Sep-2023: - Steph Hogan, Executive Director Strategic Water Initiatives at the Department of Regional Development, Manufacturing and Water introduced the detailed risk assessment of regional and rural water businesses to be undertaken in Queensland to help inform the department on the necessary new programs, policies and approaches that the Government will develop over the coming years.

2023 Annual Forum Presentation Wayne Middleton - Release Date 11-Sep-2023: - Wayne Middleton, Australasian Business Leader with ARUP, presentation at the 2023 Annual Forum on Managing Capital delivery and water security risks and outcomes in a regional context.

2023 Skills Forum Presentation Amber Robinson - Release Date 28-Jun-2023: -

Amber Robinson, Manager Water Utilities at Central Highlands Regional Council and Chair of the Water Skills Partnership, kicked off the proceedings with some of her perspectives on the way the water sector is managed in Queensland, claiming that water utilities don’t “fit the mould” that dictates Council employment conditions and need to compete for funding with non-essential services and projects. There are also challenges in making the sector visible in Government processes, for example including water on the skilled migration list.

2023 Skills Forum Presentation Belinda Chapman - Release Date 28-Jun-2023: -

Leadership Coach and Trainer Belinda Chapman presents on the responsibilities and practical tips for leaders and individuals regarding mental health in the workplace and how to create a psychologically safe workplace. Belinda talked about the new mental health workplace code “Managing the risk of psychosocial hazards at work Code of Practice” which came into force on 1 April 2023 which is designed to empower Queensland businesses with practical information and guidance to create mentally healthy workplaces across the state.  

2023 Skills Forum Presentation Cass Cowley - Release Date 28-Jun-2023: -

Cassandra Cowley, Manager Industry Engagement at DYJESBT, dispelled a few myths or misconceptions around training support and programs including options for the duration of Apprenticeships and Traineeships, as well as being able to access subsidy more than once, when the eligibility criteria are right.

2023 Skills Forum Presentation George Wall - Release Date 28-Jun-2023: -

George Wall, Managing Director at the Water Industry Operators Association of Australia (WIOA) presented on the benefits of the Acuario platform which can aid visibility of workforce planning and skills training gap analysis. 

2023 Skills Forum Presentation Lee-Anne Willis - Release Date 28-Jun-2023: -

Lee-Anne Willis, Learning and Development Project Coordinator for the Water Industry Worker Program, hosted by Mackay Regional Council, provided an update on the WIW program, highlighting some of the regional training hubs that are being delivered through the QWRAP program. 

2023 Skills Forum Presentation Logan Water - Release Date 28-Jun-2023: -

Felicity Simpson, Community Engagement and Stakeholder Relations Lead, and Carmen Roberts, Community Education and Engagement Officer at Logan City Council delivered an engaging presentation on Logan City Council’s engagement with schools and the education sector - what has worked and could be readily applied in a remote or regional setting. They focus on hard to reach communities and go where the people are, making use of existing networks to deliver low cost engagement. Some examples include a Tap Café at smaller events, youth engagement through Ignite Careers Days, partnering with TAFE to access cultural and linguistically diverse communities (e.g. the adult migrant English program), NAIDOC week activities and more. Felicity believes that we can’t predict the future, but we can help shape it – a great motto to live by.

2023 Skills Forum Presentation Marty Hancock - Release Date 28-Jun-2023: -

Dr Marty Hancock, Research Manager at Water Research Australia presented on the findings and progress of the Operations and Operator benchmarking project being delivered by Veolia Water Technologies. The main purpose of the project is to bring industry and regulators together, to develop minimum standards (a benchmark) for technical competency that facilitates a more consistent approach towards technical competency and the implementation of Learning and Development (L&D) programs for frontline water industry operations. 

2023 Skills Forum Presentation NSW TWRRP - Release Date 28-Jun-2023: -

Josh Tickell, Manager Technical Advisory and Training and Melissa Wortman, Senior Adviser Skills, Training and Workforce Development at the NSW Department of Planning and Environment presented on the Town Water Risk Reduction Program (TWWRP), it's progress and outcomes to date and next steps ahead.  Queensland shares a lot of similarities with NSW in the way that water services are provided by a large number of small and/or poorly resourced  service providers. In September 2022 the NSW Government partnered with NSW local water utilities and the wider water sector to implement the TWRRP to strengthen risk management and strategic planning in town water systems to better safeguard public and environmental health in regional NSW communities. A key component of the program is a water industry skills and training action plan to address a critical shortage of formally trained water operators in NSW. This shortage increases the risk of water quality safety incidents, which in turn puts public and environmental health at increased risk, increases the risk of water service delivery failure and creates organisational liabilities for water utilities. To better understand water operator employment and training issues, the department commissioned Balmoral Group Australia (BGA) to analyse the NSW water operations workforce and its access to training, resulting in the NSW water operations workforce and training analysis report and subsequently the Water operations skills and training action plan.  

2023 Skills Forum Presentation Peter Gee - Release Date 28-Jun-2023: -

Over the past year, the Water Services Association of Australia (WSAA) invested a significant amount of time and resources to help water service providers refine their Employee Value Proposition (EVP). What makes the water sector stand out from the crowd in this war for talent? Peter Gee, Manager Performance Improvement at WSAA provided an overview of the project to date and how the outputs created can be shared and utilised by qldwater members. 

2023 Skills Forum Presentation Shannon Orr - Release Date 28-Jun-2023: -

Shannon Orr, Northern Australia Market Leader at GHD and IPWEA Queensland & Northern Territory (IPWEA-QNT) Engineer of the Year 2022, discussed the challenges and opportunities in building strong partnerships between consultancies and the water industry. Shannon provided a different viewpoint of consultants working in the industry, and how consultancy firms can provide best value to the sector through opportunities for trainees. 

2023 Skills Forum Presentation Steph Hogan - Release Date 28-Jun-2023: -

Steph Hogan, Executive Director Strategic Water Initiatives at the Department of Regional Development, Manufacturing and Water (RDMW), reflected on the value of the Water Connections Tour and the obvious pressure on staff struggling with increased regulation, lack of staff and a host of other pressures. Steph hoped that the QWRAP program could be a vehicle to promote the industry and that the Cross Government Committee between the Departments of State Development, Infrastructure, Local Government and Planning (DSDILGP), RDMW, Youth Justice, Employment, Small Business and Training (DYJESBT), Queensland Health and Engineers Australia will help to streamline processes from a government perspective. 

Annual Forum Presentation Ray McMillian - Release Date 19-Sep-2022: - Ray McMillian, Taumata Arowai (NZ Water Services Regulator),  provided an overview of the independent regulator as the first pillar of the Three Waters New Zealand's reform process which saw a shift from 67 council-owned service providers into four new publicly-owned entities to manage the delivery of water and sewerage services. The obligations of the regulator, as part of the system, are to prioritise the health of water, the health needs of people and the social, economic and cultural wellbeing of communities. It provided an interesting perspective on regulatory reform that weaves together Maori and western ways of thinking, embedding the principles of stewardship into regulatory design.

Annual Forum Presentation Rob Fearon - Release Date 19-Sep-2022: - Rob's thoughtful presentation provided an overview of all the risks in the world, zooming in on the risks we can focus on in the water sector and the things we can do better by working together.

Annual Forum Presentation Cameron Jackson - Release Date 19-Sep-2022: - Cameron Jackson presented on the Receiving Environment Digital Twin (REDiT) as a representation of physical assets / systems to promote effects-based decision making at UU.

Annual Forum Presentation Charles Dyer Outback Man - Release Date 19-Sep-2022: - Charles Dyer from Winton Shire Council introduced us to “Outback Man” and his fear of change, "Outback Local Government" and the need for a reset when the change gap between technology changes and the slow pace of change in LGs widens too much, and looking to the future by using Doughnut Economics to replace the current GDP model.

Annual Forum Presentation Chris Lane Keynote - Release Date 19-Sep-2022: - Chris Lane, Department of Regional Development, Manufacturing and Water,  provides an overview of the impacts of climate change on water resources, with a flood map indicating that the area where we were meeting would be under water by the end of this century - a stark reminder of things to come.

Annual Forum Presentation Dale Watson - Release Date 19-Sep-2022: - Dale Watson from WSAA discussed the issue of declining expenditure in research and innovation in the Australian water sector and WSAA's Research Strategy and Framework to guide industry investment into Research.

Annual Forum Presentation Jason Mingo Flying Cars - Release Date 19-Sep-2022: - Jason Mingo, Water Services Association of Australia, talks about quantum computing, MAD - Modular Adapative Decentralised systems, providing tools for staff to adjust to IoT needs and the overall value proposition for the sector.

Annual Forum Presentation Kathy Baker - Release Date 19-Sep-2022: - Kathy Baker from City of Gold Coast presents "Options Analysis - getting a Council Comfortable in Investing in Innovation".

2022 Skills Forum Presentation Alan Kleinschmidt - Release Date 09-Jun-2022: - 2022 Skills Forum Presentation Alan Kleinschmidt

Livingstone Conference Presentation Stephen Wagner - Release Date 01-Apr-2022: - Operational Challenges in Managing the Water and Sewerage Assets of a Tasmanian Sized Regional Council by Stephen Wagner, Isaac Regional Council

Livingstone Conference Presentation Troy Leyden - Release Date 01-Apr-2022: - Pump Efficiency, Energy Efficiency and Whole of Life Cycle Cost by Troy Leyden, Rockhampton Regional Council

Annual Forum Presentation Charles Dyer - Release Date 22-Sep-2021: - Annual Forum 2021 presentation Aquatic Assets Awry! Addled and Ad hoc! Anecdotes and Atonements.By Charles Dyer, Winton Shire Council

Annual Forum Presentation Chris Chow - Release Date 22-Sep-2021: - National Perspective - Research Solutions to AM Challenges by Prof. Chris Chow, Director: Scarce Resources and Circular Economy (ScaRCE), University of South Australia

Annual Forum Presentation Erin Cini - Release Date 22-Sep-2021: - Regional Innovation and Regionalisation (including NSW Town Water Risk Reduction Program) by Erin Cini, NSW Planning, Industry & Environment

Annual Forum Presentation Gagneet Serai - Release Date 22-Sep-2021: - Before and After - AM Transformation in Unitywater by Gagneet Serai, Unitywater

Annual Forum Presentation James Goode - Release Date 22-Sep-2021: - National Perspective - An Overview of Asset Management approaches, challenges and solutions/highlights from Australian Utilities by James Goode, Water Services Association of Australia

Annual Forum Presentation Rob Fearon - Release Date 22-Sep-2021: - What we have heard - five reasons why Asset Management is broke in Queensland by Rob Fearon, qldwater

Annual Forum Presentation Sen Vigneswaran - Release Date 22-Sep-2021: - Before and After - AM Transformation in Townsville by Sen Vigneswaran, Townsville Regional Council

Charters Towers Presentation Joe Galea - Release Date 17-Aug-2021: - Restructuring - Potential Pitfalls and Wins
Joe Galea, Burdekin Shire Council 

Charters Towers Presentation RAPADWSA - Release Date 17-Aug-2021: - RAPAD Water and Sewerage Alliance
Jason Ricks, George Bourne & Associates

Essentials Webinar Moira Zeilinga Asset Criticality - Release Date 08-Oct-2021: - In late 2019, three Queensland Regional Councils and qldwater decided to collaborate on the development of a Statewide Network Asset Criticality Guideline. Working in partnership with the councils, Moira developed a methodology, framework, and guideline for water and wastewater network infrastructure asset criticality with the intention of making it relevant for as many Queensland Water Service Providers as possible. The tool has now progressed to the trial stage, where it has been tested by several additional councils. This presentation leads on from that work, and outlines how a council can get started to make use of this valuable resource.

Barcaldine Presentation Cybersecurity Charles Dyer - Release Date 26-May-2021: - Implementing SCADA and Cyber Security Upgrades at Winton by Charles Dyer, Winton Shire Council

Barcaldine Presentation LRC Water Security Neil Stiles - Release Date 26-May-2021: - Water Security in the Central West by Neil Stiles, Longreach Regional Council

Barcaldine Presentation RAPADWSA Jason Ricks - Release Date 26-May-2021: - RAPAD Water and Sewerage Alliance by Jason Ricks, George Bourne & Associates

2021-skills-forum-alex-chapman-dionne-nowak-Insights-Unitywater-redesign-competency-training-program - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Alex Chapman and Dionne Nowak

2021-skills-forum-brendan-guiney-collaboration- address-industry-skilling-challenges - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Brendan Guiney

2021-skills-forum-carlie-sargent-water-skills-update - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Carlie Sargent

2021-skills-forum-carolina-netto-managing-ageing-workforce - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Carolina Netto

2021-skills-forum-jen-falco-barwon-water - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Jen Falco

2021-skills-forum-josh-raynor-building-skills-essential-services - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Josh Raynor

2021-skills-forum-mike-oakey-retirement-transitions-trainees - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Mike Oakey

2021-skills-forum-narelle-damico-maria-nolan-key-leadership-skills-enhance-team-culture - Release Date 31-Mar-2021: - Skills Forum 2021 presented by Narelle D'Amico and Maria Nolan

2021-skills-forum-tools-support Knowledge Capture and Remote Mentoring - Release Date 31-Mar-2021: - Water Skills Forum presented by Terry Fagg, Janice Wilson, Martin Coromandel

2021-skills-forum-wioa-operator-certification-update-portal-demonstration - Release Date 31-Mar-2021: - Skills Forum 2021 presented by WIOA

Fundamentals Webinar #8 Pumps - Release Date 12-Mar-2021: - Fundamentals Webinar #8: The Fundamentals of Pumps presented by Terry Fagg, Water Treatment Principal at Western Downs Regional Council

2021 Goondiwindi Workshop Presentation Water Supply Regulation - Release Date 03-Mar-2021: - Sustainable Services for Regional and Remote Communities Workshop presentation by Hamish Butler, Department of Regional Development, Manufacturing and Water - Regulatory Challenges in Regional Areas

2021 Goondiwindi Workshop Regulatory Challenges DES - Release Date 03-Mar-2021: - Sustainable Services for Regional and Remote Communities Workshop presentation by Chris Mooney, Department of Environment and Science: Regulatory Challenges in Regional Areas

2021 Goondiwindi Workshop Remote Technologies Trevor Seth - Release Date 03-Mar-2021: - Sustainable Services for Regional and Remote Communities Workshop presentation by Trevor Seth - Navigating the Tech Traps

2021 Goondiwindi Workshop Water Research Australia - Release Date 03-Mar-2021: - Sustainable Services for Regional and Remote Communities Workshop presentation by Marty Hancock, Water Research Australia

Gold Coast Tender Asset Lifecycle Delivery - Release Date 01-Dec-2020: - City of Gold Coast Water and Waste directorate (WW) expression of interest to enter into a strategic, collaborative, long term Contract with a single suitably experienced, qualified and equipped Delivery Partner to assist in the maintaining, renewing and augmenting of its assets. WW intends to develop an effective working relationship with this Delivery Partner to complement existing skills and expertise within WW, while challenging all parties to think differently, for the benefit of the business, customers and the community.  qldwater has archived all documents relating to this tender and they can be accessed on request.

2020 Atherton Conference Presentation Dave Cameron - Release Date 13-Oct-2020: - Atherton Conference 2020 - qldwater update by Dave Cameron

2020 Atherton Conference Presentation DNRME - Release Date 13-Oct-2020: - Atherton Conference presentation by Ted Aldred and Dinesha Emmery from DNRME: Department of Natural Resources, Mines and Energy Update

2020 Atherton Conference Presentation Jacqueline Perkowicz - Release Date 13-Oct-2020: - Atherton Conference presentation by Jacqueline Perkowicz from Mareeba Shire Council: Negotiating a Pragmatic Water Asset Management Plan in the COVID-19 Context

2020 Atherton Conference Presentation Mark Harvey - Release Date 13-Oct-2020: - Atherton Conference presentation by Mark Harvey from Charters Towers Regional Council: Integrated Logistic Support in the Water Industry - A Regional Perspective

2020 Atherton Conference Presentation Sarah Dean - Release Date 13-Oct-2020: - Atherton Conference presentation by Sarah Dean, Tablelands Regional Council: COVID-19 Resilience / Business Continuity

2020 Atherton Presentation Louise Reeves - Release Date 15-Oct-2020: - Atherton Conference 2020 - presentation by Louise Reeves from qldwater: Water and Sewerage Research in Queensland (qCRAC)

Essentials Webinar #13 Sean Askew - Release Date 20-Aug-2020: - Essentials Webinar #13 Presentation by Sean Askew: Our program management software – Monday.com. Capital delivery success…

Webinars