This topic includes resources relating to customer service / standards, divided into qldwater resources, other resources, sample documents, contracts and specifications and specifications.
qldwater Resources
qldwater Roadmap Priority Section 4.7 Customer Expectations - Release Date 17-Jan-2020: - This document is the first consultation draft for sections of the qldwater Roadmap for consideration by members and stakeholders.It includes Priority Section 4.7 - Understanding and exceeding customer expectations.
Outputs from Automated Metering Workshop - Release Date 20-Mar-2017: - The document detailing the outputs from the Automated Metering Workshop was distributed to workshop attendees and SPG for comment.
QWRAP Demand Management Case Studies - Release Date 24-Jan-2017: - For Queensland Water Service Providers the provision of safe, secure and sustainable urban water supply is a key challenge. This report showcases programs from regional Queensland that minimise the risks of demand management programs while managing demand for clearly defined council and community benefit.
Water Demand Management Factsheets - Release Date 25-Mar-2013: - This guide discusses the various options available to Local Governments to manage their water resources by improving water use efficiency by reusing, recycling and minimising water waste. This document is divided into broad sections covering: Customer Use Efficiency, Water Recycling, Education/Public Awareness, Water Pricing and Loss Management. Members must log in to access this document. |
Other resources
2017 Automated Metering Workshop Presentation Digital Meters Pilot - Andy Wyer, Unitywater - Release Date 22-Feb-2017: - 2017 Automated Metering Workshop Presentation: Digital Meters Pilot - Andy Wyer, Unitywater
Community engagement in the water sector - Release Date 30-Apr-2016: - Developed by the Cooperative Research Centre for Water Sensitive Cities, this review highlights different approaches available to organisations wishing to work with communities, and to examine the types of outcomes that these different approaches can generate. There is a focus in the review on research that evaluates the effectiveness of different ways of engaging with communities. The review also provides guidelines for each of the key types of engagement processes.
ARCHIVE DEWS-CSS-Guidance-Material - Release Date 29-Oct-2014: - DEWS guidelines on preparing a Customer Service Standard.
ARCHIVE Doc Library Preparing a OWUCP - Release Date 01-Jul-2011: - Guideline for Preparing an Outdoor Water Use Conservation Plan - Superseded, for information only.
ARCHIVE WEMP Guidelines (Regional Queensland) - Release Date 30-Oct-2010: - DERM guidelines for Service Providers in regional Queensland who choose, or are required to have WEMPs developed by their non-residential customers. | 3rd party document.|
DERM TMP Guidance Document 10 Service Standards Overview - Release Date 01-Jan-2008: -
ARCHIVE QCA Regulatory Pricing Principles 2000 - Release Date 08-Dec-2000: - QCA Pricing principles suggesting prices should be cost reflective, forward looking, ensure revenue adequacy, promote sustainable investment, ensure regulatory efficiency and take into account relevant public interest matters.
Member sample documents
Help us populate this page by sending your sample documents to dgralton@qldwater.com.au. Please specify any conditions of use:
A. No restrictions on distribution (will be stored on protected area of web site, however if there is a request to share with a non-member we can do so)
B. Can be available to qldwater members (protected area of web site)
C. Other conditions which might allow it to be used more openly i.e. certain parts de-identified, costs removed etc.
Contracts and specifications
Please note: qldwater has put a hold on uploading new tender specifications to the Resource Library due to the limited number of downloads in relation to the work required to download specification documents, classify and upload to our site. We will continue to extract/download the tender specifications from VendorPanel and eTenderBox and store them on our network drive – keep an eye on our eFlashes for updates on the latest available documents or email us if you need help finding anything in particular.
Specification documents listed below may or may not have been final versions. Often additional posts or modified documents were provided from time to time but it has not been possible to capture and store all of these amendments. While the utilities responsible for preparation of the documents may be willing to assist in sourcing other related information, doing so would purely be at their own discretion.
Torres Strait IRC Smart Water Meters - Release Date 20-Dec-2019: - Torres Strait Island Regional Council tender to implement an Automated Metering Network (AMN) to all 15 Council Divisions within the region. The new network must be capable of transferring information from Smart Water Meters (SWMs) to a meter data management system. The request for tender seeks submissions for the supply of SWMs, the installation of a fixed communication or connectivity platform for transfer of real (or near real) time data from the water meter to a central location, and the est
Sunshine Coast Council Servicing Leachate and Sewerage Pumps - Release Date 27-Aug-2018: - Sunshine Coast Council tender for the servicing and maintenance of leachate and sewerage pumps including sewerage pump stations, sump pumps, submersible pumps and Orenco Waste Treatment System. The service includes regular scheduled inspections and maintenance. qldwater has archived all documents relating to this tender, and they can be accessed on request.
Southern Downs RC Purchase Treated Effluent Water - Release Date 03-Oct-2017: - Southern Downs Regional Council request for expressions of interest to purchase treated effluent water from the Sewage Treatment Plant. qldwater has archived all documents relating to this EOI and they can be accessed on request.
Gold Coast Tender Gross Pollutant Traps - Release Date 16-Jun-2017: - City of Gold Coast tender for the Inspection, Cleaning and Maintenance of Gross Pollutant Traps. qldwater has archived all documents relating to this tender and they can be accessed on request.
Bundaberg Water Meter Reading Services - Release Date 14-Feb-2017: - Bundaberg Regional Council tender to provide water meter reading and associated services within the Bundaberg Regional Council area (nominally Childers and surrounds, Gin Gin and surrounds, Bundaberg and surrounds, Bargara and surrounds). qldwater has archived all documents relating to this tender and they can be accessed on request.
Logan Cleaning Gross Pollutant Traps - Release Date 14-Feb-2017: - Logan City Council (Council) is seeking to award a contract to a suitably experienced and qualified Contractor for the inspection, maintenance and reporting of gross pollutant traps located within the bounds of Logan City Council. qldwater has archived all documents relating to this tender and they can be accessed on request.
Unitywater Tender Digital Meter Pilot - Release Date 18-Aug-2016: - Unitywater tender for a digital meter pilot. qldwater has archived all related documents as per the specification document and they are available on request.
Unitywater Customer and Staff Digital Experience Capability - Release Date 14-Jun-2016: - Tender to identify service providers who can deliver and support a fit for purpose solution to provide effective and efficient customer and staff digital experiences. qldwater has archived all related documents as per the letter of invitation and they are available on request.
Livingstone Tender Water Meters - Release Date 26-May-2016: - Livingstone tender for the supply and delivery of 20mm, 25mm, 32mm, 40mm, 50mm and 80mm diameter positive displacement water meters, or suitable alternatives, 100mm and 150mm battery operated Mag Flow Meters and 80mm - 600mm Mains Powered Mag Flow Meters. qldwater has archived all associated documents and they can be accessed by request.
Toowoomba Tender Water Meter Replacement Program - Release Date 16-Feb-2016: - Tender to engage a Contractor to carry out meter replacements as part of the Water Meter Replacement Program. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request.
Unitywater Tender Trade Waste Barcoding Solution - Release Date 05-Feb-2016: - Invitation for proposals to introduce a system to electronically record the servicing of trade waste pre-treatment facilities and import information into the Unify trade waste module for compliance monitoring. qldwater has archived other project documents (which are listed in the Invitation to Offer) and they are available on request.
Presentations
We have collated interesting presentations from our events over the years. We thank our presenters for allowing us to share their knowledge.
Port Douglas Regional Conference Automated Metering Case Study Alex Ung - Release Date 07-Jun-2022: - Port Douglas Regional Conference Automated Metering Toowoomba Case Study by Alex Ung
Port Douglas Regional Conference Automated Metering Case Study Dr Cara Beal - Release Date 07-Jun-2022: - Port Douglas Regional Conference Automated Metering Case Study by Dr Cara Beal: AM in First Nations Communities
Port Douglas Regional Conference Automated Metering Case Study Wayne Kristalyn - Release Date 07-Jun-2022: - Port Douglas Automated Metering Session: Port Douglas case study by Wayne Kristalyn
Port Douglas Regional Conference Presentation Carrie Goldsmith - Release Date 07-Jun-2022: - Port Douglas Regional Conference Presentation by Carrie Goldsmith from the Department of Environment and Science: Reframing our regulatory relationship with Queensland's Indigenous Councils
Port Douglas Regional Conference Presentation Marie Lawson - Release Date 07-Jun-2022: - Port Douglas Regional Conference Presentation by Marie Lawson from Douglas Shire Council: Challenges for Water Education and Water Conservation
Annual Forum Provocation Eve Rodrigues - Release Date 22-Sep-2021: - Understanding and Exceeding Customer Expectations by Evelyn Rodrigues, Water Services Association Australia
Charters Towers Presentation Melissa Keating - Release Date 17-Aug-2021: -
The Chlorination Challenge
Melissa Keating, Flinders Shire Council
Essentials Webinar 6 Chris Manning - Release Date 18-May-2020: - Essentials Webinar Series #6 Presentation: Townsville, a water sensitive city in the making by Chris Manning, Coordinator Sustainable Water and Waste Solutions, Townsville City Council.
Essentials Webinar Presentation Martina De Silva - Release Date 01-May-2020: - Essentials Webinar Series #4 Presentation: Creating a Universal Point of Entry Drinking Water System for Rural Areas Using IoT by Martina De Silva, Process Engineering Manager - Water Source Australia
2019 qldwater Annual Forum Ben Logan Water Presentation - Customer Expectations - Release Date 18-Sep-2019: - 2019 Annual Forum Presentation by Ben Steel, Logan Water : Exceeding Customer Expectations
2019 Hervey Bay Presentation Laura Shiels - Release Date 30-Jul-2019: - Hervey Bay Regional Conference 2019 Presentation: Laura Shiels, Townsville City Council - When a dirty water complaint leads to a lead detection
2019 Hervey Bay Presentation Ryan Catling - Release Date 30-Jul-2019: - Hervey Bay Regional Conference 2019 Presentation: Ryan Catling, Fraser Coast Regional Council - Community consultation: taking it to the streets
2019 Townsville Presentation Inga Davis TCC - Release Date 15-Jul-2019: - Townsville Mini Conference July 2019 - presentation by Inga Davis, Townsville City Council: Water Smart Package - an Australian first.
2019 Townsville Presentation Laura Shiels - Release Date 15-Jul-2019: - Townsville Mini Conference 2019 - presentation by Laura Shiels, Townsville City Council: When a dirty water complaint leads to a lead detection.
2019 Biloela Conference Presentation Peter Manning Drought - Release Date 08-Apr-2019: - 2019 Biloela Conference presentation by Peter Manning from Central Highlands Regional Council - are we in drought yet?
2019 Biloela Conference Presentation REMOTE Worker - Release Date 08-Apr-2019: - 2019 Biloela Conference presentation by Susan Petersen from Gladstone Regional Council - Remote Lone Worker Procedures
2018 Annual Forum Preso City of Gold Coast Customer Perspective - Release Date 13-Sep-2018: - 2018 Annual Forum Presentation by Chris Owen, City of Gold Coast: Customer Perspective - Community Programs.
2018 Annual Forum Preso City of Gold Coast Holistic Metering Services Contract - Release Date 13-Sep-2018: - 2018 Annual Forum Presentation by Scott Emmonds, City of Gold Coast: Holistic Metering Services Contract.
2018 Bundaberg Preso Matthew Cook North Burnett - Release Date 13-Aug-2018: - qldwater Regional Conference Bundaberg 9 August 2018 - Presentation by Matthew Cook, North Burnett Regional Council: A "fit for purpose" water meter reading solution for a small regional council.
2018 Goondiwindi Preso Jill Yeaman - Release Date 23-Jul-2018: - Goondiwindi Regional Conference 2018 - presentation by Jill Yeaman, Southern Downs Regional Council: Water Efficiency Plan - Community Engagement.
2018 Goondiwindi Preso John Mills - Release Date 23-Jul-2018: - Goondiwindi Regional Conference 2018 - presentation by John Mills: International Water Taste Test Competition Berkeley Springs
2018 Skills Forum Presentation Julia Krawitz CoGC - Release Date 30-Oct-2018: - Skills Forum 2018. Presentation by Julia Krawitz, City of Gold Coast: SROI and co-provision.
2017 Annual Forum Presentation Abel Immaraj QUU - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Why did QUU plant 7,000 native trees in 2015/16? QUU Utility of the Future Program by Abel Immaraj, Craig Ma and Col Chapman, QUU
2017 Annual Forum Presentation Chris Andrews - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Update on changes to telecommunications platforms and technologies by Chris Andrews, Ventia.
2017 Annual Forum Presentation Linda Roberts - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Opportunities for water quality offsets by Linda Roberts, Mackay Regional Council
2017 Annual Forum Presentation Scott Emmonds - Release Date 20-Sep-2017: - Annual Forum 2017 Presentation: Automated Metering follow up from the February TRG workshop - and update by Scott Emmonds, City of Gold Coast
2017 Central Queensland Conference Yeppon Presentation Michael Dalton Livingstone Shire Council - Release Date 22-Mar-2017: - 2017 Central Queensland Conference Yeppon. Presentation by Michael Dalton, Livingstone Shire Council: Trade Waste The Livingstone Experience
2017 Automated Metering Digital Utilities Presentation Sam Pickett Jose Castineyra and Aed MacPhadin - Release Date 16-Feb-2017: - 2017 Automated Metering Digital Utilities Workshop Presentation by Sam Pickett, Jose Castineyra and Aed MacPhadin, Queensland Urban Utilities: WHERE TECHNOLOGY IS HEADING
2017 Automated Metering Digital Utilities Workshop Presentation Andy Wyer Unitywater - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Andy Wyer, Unitywater: DIGITAL METER PILOT EXPERIENCE
2017 Automated Metering Digital Utilities Workshop Presentation Chris Manning Townsville City Counci - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Chris Manning, Townsville City Council: Role of innovation and smart technology in Sustainability
2017 Automated Metering Digital Utilities Workshop Presentation Chris Owen City of Gold Coast - Release Date 16-Feb-2017: - Automated Metering Digital Utilities Workshop 2017. Presentation by Chris Owen, City of Gold Coast: Smart Metering DirectionQld Water Automated Metering/Digital Utilities Workshop
2017 Automated Metering Digital Utilities Workshop Presentation Ian Johnson Cairns Regional Council - Release Date 16-Feb-2017: - 2017 Automated Metering Digital Utilities Workshop. Presentation by Dr Ian Johnson, Cairns Regional Council: Automated Meter Management
2016 Innovation Forum Presentation Linda Roberts Mackay Regional Council - Release Date 15-Sep-2016: - Innovation Forum 2016. Presentation by Linda Roberts Mackay Regional Council: MiWater Update
2015 Cairns Conference Presentation Lynne Powell - Release Date 01-Aug-2012: - 2015 Regional Conference Cairns Presentation by Lynne Powell
2012 Bowen Conference Presentation_Ian_Clarke_User_Pay - Release Date 01-Aug-2012: - 2012 Regional Conference Bown presentation by Ian Clarke, Is user pay possible for a small remote town?
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