As part of the response to COVID-19 crisis in early 2020, qldwater volunteered to coordinate relief arrangements for communities where staff were significantly impacted. Working with public and private providers from across the state we facilitated mutual assistance and information sharing, formed an emergency support network of private providers for immediate assistance, and developed a plan to assist with coordination of relief operators in the event of isolated outbreaks during the long-term recovery process. The plan outlines suggestions for processes to assist in the provision and safe deployment of relief staff to ensure that water and sewerage services are maintained for the safety of any community impacted by a COVID-19 (or similar) outbreak. This plan was updated in late 2020 and is available through the Forum and the Documents on the COVID page.
The emergency support network met weekly during the height of COVID disruption with support from numerous private service providers and Urban Utilities. The group will be re-convened as necessary. During 2020, the following companies (listed in alphabetical order), participated and offered support, where possible, with remote monitoring, relief operations and other technical advice:
Name of Provider | Aurecon |
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Contact Details: |
Address: 25 King St, Bowen Hills QLD 4006 Website: www.aurecongroup.com |
Hours of business |
8am to 6pm, Monday to Friday. |
Please summarise any accreditations / QA processes | |
Services provided along with high level qualifications / experience of key personnel. |
Treatment plant designers Asset management planning and support Digital operations advisory and support Water Services strategy development Intelligent Network services |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
Current policy is for no non-essential travel, and any travel must comply with client travel requirements. |
Pricing policy |
Pricing policy is determined through the discussions with the client on services required including hourly rate sheets, potential for high utilisation discounts and fixed fee structures. |
Any other information you would like to add? |
We have developed a range of solutions for providing remote support, and are supporting clients in working through the implications of Covid, and are happy to share our learnings and perspectives. |
Name of Provider | Aquatec Maxcon |
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Contact Details: |
Address: 119 Toongarra Road, Wulkuraka, QLD 4305 Telephone (Office): (07) 3813 7100 Mobile: 0478 351 397 Website: https://www.aquatecmaxcon.com.au |
Hours of business |
Aquatec Maxcon works between the hours of 6am to 6pm, Monday to Friday. If Aquatec Maxcon is required to work over weekends (due to project requirements) we will seek approval from the Client. |
Please summarise any accreditations / QA processes |
AS/NZS 4801:2001 (OHS) BS OHSAS 18001:2007 (OHS) ISO 9001:2015 (QA) ISO 14001:2015 (EMS) Office of Federal Government Safety Commissioner |
Services provided along with high level qualifications / experience of key personnel. |
Aquatec Maxcon is a highly experienced supplier of water and wastewater technology. Aquatec Maxcon is qualified for the provision of services for the design, manufacture, supply, installation, construction and operation of wastewater and water treatment equipment, waste management, materials handling equipment and general engineering.
We have a wide range of expertise from staff including professional engineers (civil, mechanical, chemical, electrical and environmental), draftspersons, boilermakers, fitter and turners, painters and certified water and wastewater plant operators supporting our specialist activities. We can provide assistance for operations, water, wastewater, mechanical and electrical work. The following Operations Managers will be able to assist with any enquiries regarding their respective divisions.
Operation ManagersGeneral Account Manager: Zak Floyde Smith Mobile: 0478 351 397 Email: Zak.Floydesmith@aquatecmaxcon.com.au Water Service Manager: Mohsen MobargheiMobile: 0431 495 885 Email: mohsen.m@aquatecmaxcon.com.au Wastewater Service Manager: Bob MaMobile: 0402 940 347 Email: bobm@aquatecmaxcon.com.au Mechanical Manager: Evan BentleyMobile: 0403 452 834 Email: evanb@aquatecservices.com.au Electrical Manager: Elmo AllanMobile: 0423 782 503 Email: Elmo.Allan@mpaeng.com.au We can offer the services of the following Operations staff. Detailed CV’s can be provided upon request. Engineering Key Personnel
Electrical Services Key PersonnelGlen Stevens – Installation Supervisor – 10 years exp. Installation Services Key Personnel
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Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
Aquatec Maxcon is committed to the ongoing safety of our staff and has implemented a number of safety measures in order to keep our personnel safe. Aquatec Maxcon’s services are deemed to be essential and our workers are thus allowed to travel in order to provide these vital services. Aquatec Maxcon has procured letters from a number of clients stating our essential service status.
“Security of water supply is critical in sustaining the health and safety of Queenslanders in responding to the COVID-19 pandemic. There are exemptions for the movement of essential people, goods and services that supports the supply chain that provides safe drinking water and sewerage treatment.” |
Pricing policy |
Pricing TBA depending on scope and location. |
Any other information you would like to add? | Aquatec Maxcon have designed, installed and commissioned almost every type of water and wastewater technology and have delivered these contracts under various types of project delivery methods. Our years of experience have given us a broad range of knowledge of the different processes and equipment used for differing purposes. In addition to our technical expertise, we have project management and installation teams with many years of experience in delivering projects in remote areas through to projects in major capital cities.
Aquatec Maxcon is widely recognised as a trusted Project Manager and Water Technology Partner. Our delivery of and contribution to projects has been recognised with International, National and State Awards for Excellence in Project Management, Engineering Excellence and Community Relations. |
Name of Provider | Bligh Tanner Pty Ltd |
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Contact Details: |
Address: Level 9, 269 Wickham St, Fortitude Valley QLD 4006 Email: michael.lawrence@blightanner.com.au Mobile: 0408 193 594 Website: www.blightanner.com.au |
Hours of business |
8 - 5 weekdays |
Please summarise any accreditations / QA processes |
ISO9001 certified Exemplar Global Water Quality Management Systems Lead Auditors |
Services provided along with high level qualifications / experience of key personnel. |
Services
Key Staff |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
We have developed and implemented policies around COVID-19 that adhere to the current government recommendations. We have developed a number of remote solutions to continue to assist providers, but would be willing to travel on site if necessary (with appropriate precautions for both the client and ourselves). This would be contingent on being able to get appropriate authorisation from health authorities if required. |
Pricing policy |
All jobs quotable – contact us for assistance. We can either work on hourly rates or fixed rate. We are also willing to negotiate for longer term agreements. We are able to be engaged through Local Buy as necessary. |
Any other information you would like to add? | Bligh Tanner has a diverse group of Science and Engineering experts that can work with you to solve most problems. Where necessary we will refer you onto other specialists, or work with relevant subcontractors to deliver the outcome you require. |
Name of Provider | Hunter H2O |
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Contact Details: | Dr Craig Jakubowski
Level 13, 288 Edward Street Brisbane QLD 4000 P. +61 2 4941 4941 E. craig.jakubowski@hunterh2o.com.au |
Hours of business |
8am to 5pm |
Please summarise any accreditations / QA processes |
Hunter H2O has an integrated Business Management System including triple certification with Quality Certified to ISO9001, Work Health & Safety Certified to AS4801 and Environmental Management System certified to ISO 14001. The Quality Management, Safety Management and Environmental Management System’s registration scope covers the provision of Engineering Consulting Services in the water industry and associated fields, including planning, environmental, survey, design, construction, project management, commissioning, and operational services. Each of these systems are prominent in the project planning for each project and as such a project plan is developed to ensure the process meets the management system requirements and therefore the final product meets the requirements of our customer. Hunter H2O offers a number of senior and principal engineers who are accredited through the relevant professional bodies.
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Services provided along with high level qualifications / experience of key personnel. |
Hunter H2O is one of the largest Australian private specialist consulting firms in the water industry. We operate across a broad range of water industry project types within the following diverse set of clients and geographies: Regional Water Authorities, Metropolitan Water Authorities, International, Private Sector Clients and Government Agencies. We employ about 100 water industry specialists and forecast continual growth through building a strong presence around our major city offices in Brisbane, Newcastle and Adelaide, as well as a satellite office in Tamworth, NSW. We work alongside our clients to integrate:
We have a number of qualified treatment plant operators, including Anthony Blair (water treatment) and Ken Newton (wastewater treatment). We also have a number of engineers with hands-on practical experience in operating treatment plants. This includes Tom Schultz (based in Brisbane), who worked as an operator for QUU. Additionally, we have other engineers who can run treatment plants including Michael Carter, Marnie Coates, Evan Jack, Nathan Dick, Emily Hyde and Damon Emerson. In addition, we have other staff who can provide remote support and troubleshooting and training for treatment issues including Craig Jakubowski (based in Brisbane) who is an experienced Principal water treatment design and operations specialist, along with wastewater specialist Chirag Mehta also in Brisbane. We also have other senior experience staff including Chris Conway, Lisa Procter, Ben Parcell, Paul Thompson, Clara Laydon, Craig White and Michael Collins. We have other more junior staff who can do jar testing and laboratory work. This includes onsite testing and also jar testing in our own laboratory in Newcastle, using raw water samples sent from clients around Australia. Hunter H2O also has a number of staff who are experienced in managing the operation water and wastewater networks, including Dean Taylor and Alan Thornton who were executive managers for Hunter Water. They can be supported by other engineering staff with network operations experience including Rebecca Crosby, Daniel Ballinger and Damon Emerson. If it was of interest, Hunter H2O could also set up and assist with remote SCADA monitoring of treatment plants and water and wastewater networks.
We also licence Lutra’s Infrastructure Data software throughout Australia and facilitate generation of data collection and online forms for efficient collection, analysis and reporting of critical water and effluent quality and operational data, eliminating paperwork and reducing the potential for errors. Dashboards are an integral part of the software, allowing visualisation of key parameters with alert and alarms as well as the production of batch reports to support regular reporting requirements. |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
Hunter H2O is allowing employees to travel for on-site activities. We have developed a comprehensive Safe Work Method Statement to address the hazards and control the risks associated with COVID-19 and site-based activities and will work with clients to manage the risks in line with other organisational requirements. We are classed as an essential business (as defined in the NSW Essential Service Act 1988). |
Pricing policy |
We work with our clients to develop scopes of work that meet the needs of our client with being as efficient as possible. We aim to create pricing structures that are both transparent and flexible and are able to offer fixed fee, hourly rates and discounts for longer full-time positions/projects such as secondments. |
Any other information you would like to add? | https://www.linkedin.com/company/hunter-h2o/ |
Name of Provider | Simmonds & Bristow |
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Contact Details: |
Andrew Bromley Jason Keane Address: Simmonds & Bristow Brisbane Office: 40a Reginald Street, Rocklea QLD 4106 Phone: 07 3434 3800 or 1800 620 690 Email: sales@simmondsbristow.com.au Web Site: www.simmondsbristow.com.au |
Hours of business |
|
Please summarise any accreditations / QA processes |
BSI Quality Management ISO 9001 FS520982 certified, |
Services provided along with high level qualifications / experience of key personnel. |
Simmonds and Bristow have been providing over many decades experienced, qualified trained and specialised relief plant operators for Drinking Water, Wastewater, Recycled Water and Water Treatment from Cape to Coast, Island to Outback to cover your permanent staff when:
Our relief operators can also be deployed to provide you with back-up operator/s during:
When you work with us, you put your plant in the hands of a Registered Labour Hire Provider LHL‐02237‐P3R5M (Queensland Government) this protects your organisation, as heavy penalties apply if you engage or provide labour without this Licence in Queensland.
S&B Operators are:
Our Operator duties comprise but not exclusive to:
All you need do is email to engage our services: Tell us about your site, who you need, how long for and the roster they will work to sales@simmondsbristow.com.au |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
S&B is still at full strength during this pandemic, we are willing and able to stand as an essential service to assist the Queensland water industry. |
Pricing policy |
We deliver industry-leading rates that are competitive and tailored to the site operational requirements. |
Any other information you would like to add? |
We are looking for Experienced OperatorsAs we grow at S&B, we are always on the lookout for additional experienced operators. If you are looking for a role in our team of proficient and certified relief operators, please contact Jason Keane 07 3434 3800 or email Jasonk@simmondsbristow.com.au Simmonds & Bristow is a family-owned and operated company and pride ourselves being at the frontline water treatment consultancy in regional and remote Australia, including the South Pacific. We offer multiple discipline services to the water industry-backed by more than 50 years of knowledge and experience. S&B is ISO 90001 quality management accredited. Engineering and Scientific Services:At Simmonds & Bristow, it is important to us that our clients know that we are more than just talented individuals. We are a team of engineers and scientists with diverse backgrounds – and together, we are more than the sum of our (excellent) parts. Our experienced engineering consultancy team has successfully designed, commissioned, audited, upgraded, and monitored a variety of water and wastewater treatment plants all over Australia and its near neighbours. S&B environmental consultancy comprises qualified and competent environmental scientists, who are practiced in a broad range of environmental services. As a NATA accredited facility, we take pride in the quality and stand by our methods. You can rest assured your results will be reliable and accurate. RPEQ:Simmonds & Bristow offer the services of two RPEQ engineering professionals who strive to combine detailed technical and professional understanding and the wise application of that understanding that assist our clients with the right decisions. The Code of Practice binds RPEQs for Registered Professional Engineers. Operations and Maintenance:When you work with Simmonds & Bristow, you put your plant in the hands of the experts. Our trained plant operators are ready to step in as relief operators or even to completely run your plant (all with the full support of the entire Simmonds & Bristow team). We can also help you with your sampling and field service needs. We can provide a fully supported operator five days per week to comprehensively operate and maintain the client’s plant. Fully Supported Routine Operations & Servicing:Simmonds and Bristow can provide a fully supported operator five days per week to comprehensively operate and maintain the client’s plant. Operators have full back up support from our scientists and engineers at all times whether this over the phone or on-site as required. Water Industry Training:Training is a specialised and very personal journey; we at Simmonds and Bristow take pride in our training programs by ensuring our students have access to the most experienced and knowledgeable trainers. S&B has been providing training to the Water and Wastewater Industry for almost 25 years. Our training of your personnel to specific competency levels ensures organisations comply with two important statutory obligations, namely:
Simmonds & Bristow are a Registered Training Organisation (National Provider Code: 1735) delivering nationally recognised training in the new National Water Industry Training Package. For further information on any of our services, please visit Simmonds & Bristow web site |
Name of Provider | Suez Water Pty Ltd |
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Contact Details: |
Address: 103 Raubers Road, Northgate QLD 4013 Contact: Margit Connellan, 0412 764 385 Website: https://www.suez.com |
Hours of business |
8am to 5pm Monday to Friday |
Please summarise any accreditations / QA processes |
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Services provided along with high level qualifications / experience of key personnel. |
SUEZ currently operates and maintains more than 53 water and wastewater treatment plants across Australasia. Globally we operate and maintain more than 2,500 wastewater treatment plants and 2,300 water treatment plants globally. Our teams can access our Water International Knowledge Transfer Initiative (WIKTI) and Return on Experience (REX) databases and talk to other operators to solve operational issues quickly and efficiently. SUEZ provides water and wastewater operations and maintenance management services. Some of our key people that can be made available to provide remote advice include: Chris Young – Executive General Manager OperationsLocation – Perth, WA Qualifications and training - International Executive Program (Barcelona & New York) IESE Business School, MBA, Grad Dip in Business Management, Dip in Management, Cert in Project Management, Advanced Cert in Mech Eng Services, Cert in Mech Eng Services, Northern Apprentices Council Cert Mech Eng Services. Experience – With more than 25 years’ experience within the water industry spanning operations, project delivery, organisational strategy and asset management. Chris has led the delivery, handover, commissioning and operation of iconic water infrastructure projects, including the country’s first large-scale desalination plant in WA, QLD’s $1.3BN ‘Water Grid’ pipeline project and WA’s Aquifer Recharge project. Chris provides strong water and wastewater operational experience and developing people, culture and resource structures to drive productivity, efficiency and safety KPIs. Michael O’Connell – Noosa Plant ManagerLocation – Noosa, QLD Qualifications and training - Certificate III in Water Operations/Electrical Engineering (Level 4)/Advanced Trade Certificate fitting and turning. Experience - Having spent his career in the operation of WWTP, from Maintenance Engineer to Plant Technician and finally Operation Manager, Mike brings a broad knowledge of every aspect of plants operation and maintenance activities. Mike is recognised as a strong operation leader who focuses on health, safety and environmental performance excellence which we believe, are critical skills in providing operational support. Pablo Vizioli – O&M Networks ManagerLocation – Adelaide, SA Qualifications and training - Executive MBA/MBA for Managers/DESS Economics/ Industrial Engineer Auditor ISO 9000 (3A, France)/Training of trainers (CIDF)/ Negotiation (ABC Consulting, France)/Field crews Management (ABC Consulting, France) Experience - Pablo is a highly experienced network management expert having worked on network performance for 20 years. He is recognised as the Network specialist for the SUEZ group. From South America to Europe, and Indonesia, then Australia, Pablo has travelled the world developing a unique expertise around operation and maintenance of water and wastewater network. His knowledge has been captured with the creation of the Water International Knowledge Transfer Initiative developed and deployed by him, for SUEZ. This tool is used today on most of SUEZ’s Network O&M contracts worldwide, including the Allwater Alliance (Australia). Pablo’s unique expertise will provide strong benefit to the operation and maintenance support services. Peter Segura - O&M ManagerLocation: Boneo, VIC Qualifications and training - Cert III in Wastewater Treatment Processes/Certificate in Chemistry/Fitter and Machinist Apprenticeship Experience - Peter is a highly skilled operations manager with over 25 years’ experience in operational efficiencies and business operations in the municipal and industrial sectors. During his career, Peter has gained many achievements in productivity and customer satisfaction initiatives. Peter is committed to building strong productive alliances within and outside his organisation. He has a proven talent for developing new contacts, communicating with influence and achieving excellence in performance. As an experienced plant manager with an excellent track record in plant optimisation including wastewater and municipal solid waste treatment and handling plants and systems. Jamie Porteous - Facilities and Maintenance ManagerLocation – Perth Qualifications and Training - Bachelor Engineering (Hons) in Mechanical Engineering, HND in Engineering Management, HNC in Mechatronics Engineering, ONC in Mechanical Engineering Experience – Jamie is an experienced operations, maintenance and asset manager with a broad skill base developed over 20 years within the international water industry. Since joining SUEZ over eight years ago, Jamie has specialised in the asset management and maintenance of large treatment plants. He has held senior management roles within several high-profile alliances including Aroona and Allwater. In addition, we have several technical experts within Sydney and internationally that can provide remote assistance. |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
SUEZ’s policy is to minimise the risk to our employees and the community. As such, travel is only approved in special circumstances and can only be approved by senior management. Based on the current COVID-19 conditions, we are happy to provide remote services through email, phone or video conferencing. |
Pricing policy |
For operational advice our rates are charged on an hourly basis:
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Any other information you would like to add? | Please refer to our brochure outlining our expertise and services. |
Name of Provider | Trility |
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Contact Details: |
Brisbane office, Level 7, 217 George St, Brisbane, 4000. Operational teams in SEQ, Townsville and Gladstone Region. Website: www.trility.com.au Contact: Dave Ollerton (Regional Operations Manager Qld) Email: dollerton@trility.com.au Phone: 07 3248 0600 Mobile: 0488 504 196 Yatala office and workshop: 27 Commerce Crescent, Yatala 4207 Contact: Dan Robertson, Service Manager Qld Email: dan.robertson@trility.com.au Phone: 07 3802 9500 Mobile: 0477 888 285 Operational teams in SEQ, Townsville, Gladstone Region and Northern Peninsula Area. |
Hours of business |
8am to 5pm Monday to Friday |
Please summarise any accreditations / QA processes | TRILITY’s management system is accredited to the following standards:
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Services provided along with high level qualifications / experience of key personnel. |
Key personnel include: David Ollerton – Regional Operations Manager30 years of operational experience in the water industry, including a number of technical and management roles in maintenance, operations and project delivery. He is also very experienced in mobilisation and transition management for water sector O&M contracts and has a wealth of experience managing, operating and maintaining a portfolio of multiple water and sewage treatment plants and associated infrastructure. His instrumentation trade background also provides him with an intimate understanding of maintenance planning and service delivery requirements. Dan Robertson - Service Manager
26 Water and wastewater treatment operators and maintainers 6 Technicians, all qualified tradespeople |
Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
TRILITY has implemented a Business Continuity Plans on all operational sites as well as for our Service teams. These plans recognise that we support Local Governments in delivering essential services and facilitate travel to extent allowable by regulations, airline schedules and individual client requirements. These plans are available on request detailing the specific precautions our teams have in place when working on client sites. |
Pricing policy |
TBC on case by case basis, depending on seniority required, location, duration, timing and requirements. For relief services we will seek to minimise costs by leveraging our existing Queensland operational teams where possible. Disbursements (accommodation, travel, meals etc) can either be built into a single hourly rate (including labour) or charged separately Consumables are generally charged at cost +15% |
Any other information you would like to add? |
We are always happy to consider requests for potential relief operational services or preventative / reactive specialty maintenance and servicing. We will be honest and rapid in our response about our ability to help. We are able to provide services where they are located within a serviceable distance of our existing operational teams at Northern Peninsula Area, Townsville, Gladstone Region and SEQ. Our main constraint during COVID restrictions is availability and schedule for air travel to locations which are more than reasonable driving distance from one of these locations. |
Name of Provider | Viridis Consultants |
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Contact Details: |
Address: 17/23 Breene Place, Morningside QLD 4170 Phone: 1300 799 350 Website: https://www.viridis.net.au |
Hours of business |
8am to 5pm Monday to Friday |
Please summarise any accreditations / QA processes |
ISO 9001:2015 third-party certified Corporate members of qldwater and WIOA |
Services provided along with high level qualifications / experience of key personnel. |
Viridis specialises in water quality management for drinking, recycled and wastewater. We have a multidisciplinary team of engineers and scientists. Over the last year we have been providing a virtual water quality management team to service providers in NSW and Qld. This gives providers access to an experienced team of water quality professionals providing:
Viridis maintains a database of trained water and wastewater operators. These are casual staff that can provide long or short-term relief. Operators are located around the state and individual terms are to be agreed before deployment. Key personnel high-level details are as follows:
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Current organisational policy in relation to travel (assuming that COVID-19 restrictions can be relaxed for essential services, but also the need to protect staff) |
Viridis’ current policy is that all services, except relief operators will be delivered virtually. We utilise MS Teams for the effective communication between parties. Other options are also available, we will develop a solution that meets the needs of all stakeholders. This will be constantly reviewed to ensure the safety of staff and clients.Once travel restrictions are eased, we will also provide onsite support to mentor and train staff as well as troubleshoot, maintain onsite documentation and implement improvements. Once travel restrictions are eased, we will also provide onsite support to mentor and train staff as well as troubleshoot, maintain onsite documentation and implement improvements. |
Pricing policy |
All jobs are quoted on hourly rates. |
Any other information you would like to add? |
During this time of uncertainty, it is essential that processes and systems are up to date. To ensure that if key staff have a prolonged absence that relief staff can step in. The service that Viridis offers supports operational staff to deliver safe drinking water. Download the Viridis Capability Statement. |