Regulatory Plans

On 7 May 2014, parliament passed the Water Supply Services Legislation Amendment Bill 2014, paving the way for simplified regulation in Queensland.  This followed a period of proliferation of statutory plans such as Strategic Asset Management Plans, Total Management Plans, System Leakage Management Plans, Drought Management Plans and Recycled Water Management Plans.

The following remain statutory requirements from 2014:

• Customer Service Standards
• Drinking Water Quality Management Plans
• Recycled Water Management Plans (with reduced coverage)
• Local Government Asset Management Plans
• Netserv Plans (SEQ only)

The legislative amendments in 2014 also introduced the requirement for a series of Key Performance Indicators to be reported to the Department of Energy and Water Supply annually, commencing October 2015 for data captured from 1 July 2014.

Reporting requirements differ for six different categories of service providers:

• 10,000 connections or below
• Above 10,000 connections (including a new mandatory requirement to provide data on National Performance Report or NPR indicators)
• SEQ ”withdrawn councils” (Logan, Gold Coast, Redland City)
• SEQ distributor-retailers (Queensland Urban Utilities, Unitywater)
• Bulk providers providing water to service providers with 10,000 connections or below
• Bulk providers providing water to service providers with above 10,000 connections

qldwater will continue to work with DEWS to support members in implementing these changes and update links as more information is available.  It is intended to develop a Water and Sewerage and Operational Plan template over time to assist members in linking their internal business planning to the new KPIs.

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