qldwater Privacy Policy


Institute of Public Works Engineering Australasia Queensland Ltd (ABN 84 244 523 855) trading as Queensland Water Directorate (qldwater) and its related bodies corporate (referred to in this document as we, us or our) recognises that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.


Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the goods and services you are seeking.

The kinds of information we typically collect depends on our relationship with you. Generally, however, we may collect your name, address, phone number, email address, your IP address, date of birth, place and type of business, and payment details or account information (including your credit card details) if that is necessary to the provision of the goods or services you are seeking. Where you are applying for employment with us, we may also collect information relating to your employment and education history, and the name and contact details of your emergency contacts.

We may collect your personal information as permitted or required by the Fair Work Act 2009 (Cth) and laws relating to superannuation, taxation and annual leave, including the Income Tax Assessment Act 1936 (Cth) and Part 25A of the Superannuation Industry (Supervision) Act 1993 (Cth).

Method of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, including:

(a) when you visit our website, including when you sign up for a membership with us, when you purchase a good or service from us;

(b) when you apply for a job with us;

(c) via email; or

(d) through a telephone conversation with you.

We may also collect personal information about you from third parties acting on your behalf.

There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you, including from your employer where your membership is set up through your place of work. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Purpose of collection

The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:

(a) providing goods or services to you or someone else you know;

(b) responding to your enquiries;

(c) providing you with promotional material or other information about other goods or services that we and other organisations that we have affiliations with, offer that may be of interest to you;

(d) providing you with information relevant to your type of business or other area of expertise or interest;

(e) facilitating our internal business operations, including:

(i) establishing our relationship with you;

(ii) maintaining and managing our relationship with you and communicating with you in the ordinary course of that relationship (including responding to questions, feedback or complaints);

(iii) creating your profile and establish your credentials to access any of our member exclusive materials;

(iv) updating and maintaining our databases;

(v) analysing our business operations, services, customer needs and community sentiment with a view to developing new or improved business operations or services; and

(vi) the fulfilment of any legal requirements;

(f) analysing our goods and services and customer needs with a view to developing new or improved goods and services; or

(g) contacting you to provide a testimonial for us.

Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the goods or services you, or they, are seeking.

Internet users

If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.

Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:

(a) our related entities to facilitate our and their internal business processes;

(b) our employees, contractors, consultants, and other parties who require the information to assist us with facilitating our internal business processes, providing you with information and services, and with establishing, maintaining, managing, or ending our relationship with you;

(c) third party service providers, who assist us in operating our business, and providing goods and services to you (including payment processors, information technology service providers and professional advisors such as lawyers, accountants and auditors) and these service providers may not be required to comply with our privacy policy;

(d) third parties to whom you have agreed we may disclose your information (for example, your emergency contacts);

(e) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about goods and services and various promotions; and

(f) any other entity as otherwise permitted or required by law.

Disclosure of personal information overseas

We are not likely to disclose personal information about you overseas. However, some third-party service providers may be based overseas or may use infrastructure outside Australia, such as PayPal. [Qldwater uses PayPal Australia Pty Ltd for the payment of some training and related products but notes that its parent company is US based].


We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access).

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

Complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at:

Street address: Level 1, 6 Eagleview Place, Eagle Farm Queensland 4009

Email address:

Telephone:+61 7 3632 6850


For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at