12 February 2026
by Ciara Sterling, CEO of Thriving Communities Australia
Thriving Communities Australia (TCA) brings together business, government, community organisations and people with lived experience to ensure people have safe and equitable access to essential services. Through cross-sector work, including the Safety by Design partnership, TCA has seen how water systems can cause unintentional harm or be deliberately weaponised through billing, debt, privacy breeches, and account controls. In this webinar, Ciara provides a high-level overview of what water organisations need to know about the risks, emerging expectations and how more preventative, human-centred system design can strengthen safety, trust and customer outcomes.