Essentials Webinar: Human-Centred System Design
12-Feb-2026
About this event
Thriving Communities Australia (TCA) brings together business, government, community organisations and people with lived experience to ensure people have safe and equitable access to essential services. Through cross-sector work, including the Safety by Design partnership, TCA has seen how water systems can cause unintentional harm or be deliberately weaponised through billing, debt, privacy breeches, and account controls. This webinar provides a high-level overview of what water organisations need to know about these risks, emerging expectations and how more preventative, human-centred system design can strengthen safety, trust and customer outcomes.
Our presenter is Ciara Sterling, CEO of Thriving Communities Australia (TCA), a leading figure in addressing hardship and vulnerability in Australia. She has over 20 years’ experience collaborating across corporate, government, regulators, Ombudsman, community sectors and lived experience to address the root causes of vulnerability, domestic abuse and inequality.
