Terms of use

Welcome to www.qldwater.com.au, the web site for the Queensland Water Directorate (qldwater). The copyright of all information and text appearing on this web site is owned by the Institute of Public Works Engineering Australia, Queensland Division. Staff in organisations that are members of qldwater are welcome to use the information and text for non-commercial purposes that benefit the Queensland urbane water industry. Any use of this copyright material for other purposes including commercial purposes without the Queensland Water Directorate's express permission, may result in an action for breach of copyright.

Exclusion of Liability and Condition of Use

You agree as a condition of your use of this website that the Insitute of Public Works Engineering Australia, Queensland Division (IPWEAQ) and the Queensland Water Directorate (qldwater), will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from the IPWEAQ or qldwater's breach of any contract or implied contract, negligence or other tort or wilful act. This clause applies to the extent permissible by law and no attempt is made by the IPWEAQ or qldwater to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of Queensland and by entering this website you agree with this choice of law.

Your feedback to the qldwater is always welcome see Member Suggestions. Please remember that any ideas, concepts, comments or suggestions forwarded from you may be used by qldwater without further reference to you, and without payment to you or any other liability being incurred by qldwater.

Purpose of the Queensland Water Directorate web site

The Queensland Water Directorate (qldwater) internet site is intended to provide a cost effective means to communicate with members and and other stakeholders.

The Internet site is also consistent with the Federal Government's guidelines for website design, accessibility and metadata recording.

Reasonable efforts have been made to ensure that the information and advice provided on this website is in good faith on an 'as-is' basis derived from sources believed to be reliable and accurate.


This website generally complies with Priority Level 1 of the Web Content Accessibility Guidelines from the World Wide Web Consoritum (W3C).


The Queensland Water Directorate will endeavour to have the general functions of this web site fully available to you at all times (i.e: 24 hours per day, 7 days per week).

Specific applications operating within this website may have restrictions on availability due to operational or security constraints.

You should ensure that you have other means of undertaking urgent or time sensitive transactions and obtaining information, if for any reason this web site is unavailable.

The Queensland Water Directorate may need to temporarily suspend the service for operational reasons (eg. for planned maintenance or upgrades), in which case we will give you as much advance notice as possible. The Queensland Water Directorate will guarantee to restore the service as soon as possible after any suspension.

The Queensland Water Directorate may need to alter code or access details or technical specifications associated with the service for operational reasons. Where we need to inform you about this, we will give you as much notice as is reasonably possible.


Certain functions on this website require your browser to be set to allow the creation of "cookies" on your computer. Cookies are required for security reasons and to allow our systems to uniquely identify you and your computer.

The Queensland Water Directorate does not use cookies to collect personal information. Personal and statistical information is only collected from this web site in accordance with our Privacy Policy.

Statistical Information

Statistical information is collected by the Queensland Water Directorate in relation to the use of this web site, which allows us to improve the web site by understanding how our customers use the website. The information collected is described in our Privacy Policy.

Classifying and grouping the information

The Queensland Water Directorate has classified information on the website into categories that our research has shown makes sense. However, because people think about information in different ways, this means that some subjects will appear in multiple places. We call this providing "multiple pathways" to the information you are seeking.

How do we keep track of all this? Behind the scenes we classify important website pages using "metadata". Metadata describes information. It is a system of classifying information - whether it's on websites, or in a library.

There is an international standard for metadata called Dublin Core. Australia has adapted the Dublin Core standard to produce its own Australian Government Locator Service (AGLS).

This metadata helps to provide more precision in what you find, with fewer results to look through. This is a big step forward from typical portal and search engine behaviour, which can overwhelm users with a vast quantity of low-value results.

Supported Browsers

on the Microsoft Windows platform:

  • Microsoft Internet Explorer 5.x and higher
  • Netscape Navigator Versions 6.x and higher

on the Macintosh platform:

  • Internet Explorer Version 5.x and higher for OSX
  • Netscape 6.x and higher

Problems may be experienced with early versions of Internet Explorer and Netscape that do not support web standards for Cascading Style Sheets. Upgrading to a later browser version should solve these problems.

Supported Screen Resolutions

The web site has been optimised for screen resolutions of 1024 x 768 and higher.

Reading PDF Documents

On occasion, a web page link on our web site will lead you to an Adobe PDF document. Documents created in PDF (Portable Document Format) need the Adobe PDF Reader to be viewed. Alternately, the Adobe website provides a service to convert PDF files to HTML via an online form.

The text is too small for me to read - how can I change it?

In Internet Explorer go to View > Text size and select Larger or Largest. Or, in Netscape go to View > Increase Font Size. You could also try changing the screen resolution.

Thank you for taking the time to read this important disclaimer.