Civil Operator of the Year Continues to Inspire New
Date: 06-Aug-2025
Since winning the 2024 Operator of the Year (Civil / Allrounder) Award, Ross Watt’s exceptional dedication, innovation, and leadership have continued to make a profound impact on his team, his community, and the broader water sector.
Ross recently returned from the WIOA NZ tour, where he joined other award winners from across Australia on a one-week visit to South Island water and sewerage facilities. The tour culminated in attendance at the Water Industry Operations Group NZ (WIOG) Conference in Nelson, held from 28 to 30 May 2025.
“The tour was an amazing experience that helped me gain a broader perspective of this very unique industry and gave me new ideas to test out at home,” Ross said.
Ross also acknowledged the great friendships formed during the tour, which helped forge stronger relationships within the industry.
Emma Fisher, Manager Water at Gympie Regional Council, nominated Ross for the award due to his consistent initiative and forward-thinking approach in his role as Supervisor of Water & Sewerage Infrastructure.
“His commitment to improving operational efficiency and embracing new technologies has led to significant advancements in water pressure management and network reliability,” Emma said, adding that Ross’s problem-solving skills are second to none.
“When we were faced with recurring pipeline bursts, Ross devised a novel rerouting strategy that alleviated pressure on vulnerable sections, preventing future failures. His expertise in managing pressure reducing valves (PRVs) has also been instrumental in stabilising ageing infrastructure, earning him the reputation as the team’s go-to PRV expert.”
Beyond technical excellence, Ross is a natural mentor and motivator. From building a water main tapping rig to train office staff, to guiding new team members through complex tasks, Ross fosters a collaborative and empowered work environment. His calm demeanour and proactive attitude during emergencies—such as late-night water main breaks—ensure swift, effective responses and team cohesion under pressure.
Ross’s dedication extends to occupational health and safety, where he played a key role in developing a fatigue management system. His vigilance in identifying unsafe practices in new subdivisions has led to improved safety standards across the region. His integrity and commitment to regulatory compliance further underscore his leadership and professionalism.
Ross’s journey from apprentice plumber to supervisor is a testament to his passion for the water and wastewater industry. His continuous pursuit of knowledge—including participation in the LGMA Ignite program and advanced training courses—reflects his drive to deliver the highest standards of service.
Ross also exemplifies community spirit. Whether repairing public hazards on his own time or leading educational sessions on water conservation, Ross’s actions consistently reflect his deep commitment to public safety and environmental stewardship.
Nominate Your Team’s Champion for 2025
Ross Watt’s story is a powerful reminder of the incredible talent and dedication within our sector. As we celebrate his achievements, we also look ahead to the 2025 Operator of the Year Awards.
“Recognition is a wonderful thing,” Ross said. “When I heard the award wrap read out, it felt great to be valued and appreciated. Nominating someone for this award shows faith in your employees and also helps to get recognition for your local team.”
Do you have a team member who goes above and beyond? Someone who embodies excellence, innovation, and community spirit? Now is the time to recognise their contributions.
Each year, qldwater sponsors the Young Operator of the Year and the Operator of the Year (Civil / Allrounder) at the WIOA Queensland Conference. This year, the award ceremony will take place on 29 October in Bundaberg.
Managers are encouraged to nominate their outstanding operators—those who inspire, lead, and make a difference every day. Let’s continue to shine a light on the unsung heroes of our water networks.
Follow this link for nomination details and deadlines. Let’s celebrate the people who keep our communities flowing.