Amendments to the Regulatory Framework - Draft KPI Comments Due
Date: 29-Jun-2017
The Department of Energy and Water Supply has developed a set of draft Key Performance Indicators (KPIs) for Water Service Provider (WSP) annual performance reporting as part of the Simplifying Water and Sewerage Service Provider Regulation project. As part of consultation on the amendments to the regulatory framework, the draft KPIs were mailed to the CEOs of all Queensland WSPs early in August for comment. The KPIs have been developed in consultation with a Business Advisory Group consisting of a cross section of WSPs as recommended by qldwater.
The management plans proposed to be replaced were detailed in the correspondence from DEWS and are: Strategic Asset Management Plans, System Leakage Management Plans, Drought Management Plans, Outdoor Water Use Conservation Plans and Total Water Cycle Management Plans.
The move to a performance monitoring regulatory framework enables service providers to monitor and benchmark their own performance, while providing transparency and accountability for customers. The State will use the KPI data provided to monitor performance and focus improvements by providers if required. The new framework is proposed to be implemented on 1 July 2014. Feedback and comments on the draft list of KPI’s is due for submission by 13 September directly to Peter Vance, Senior Analyst, Regulatory Services and Simplification on (07) 3166 0106 or peter.vance@dews.qld.gov.au. Alternatively, comments provided to qldwater rfearon@qldwater.com.au by Tuesday 10 September will be included in a collated response to the department.
Back to list